Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 699 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpful in finding what i needed and just good service”

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Posted 4 years ago

“Hi, I can always recommend Toolstation for great service and advice. Ste at the Trafford Park branch is very helpful and knowledgeable and offers great advice. John C.”

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Posted 4 years ago

“How ridiculouse I had to put 3 p on a card so UK sterling is of no value anymore because Toolstation want to track you what I should have done is got a refund and gone straight over to sqrewfix which is cheaper anyway than Toolstation who do still value the British sterling and customers using it do not go to Toolstation there is paper on the table paper masks paper wrappings on pruducts handle by hundreds of people it's for your convenience it is not mandatory has never been pasted by a law yet, sterling has still got a value ,in most stores still excepted But Not TOOLSTATION who apparently only take cards over the road opposite in SQREWFIX you don't have to order on line straight up code number and that's it no cards inforsted cash good old British cash has the world gone completely mad or is it these company's are run by baffoons who inforse these silly now outdated rules this company deserved to be passed by go elsewhere take back your right to use sterling as monetery exchange”

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Posted 4 years ago

“Great service from James at Anniesland. Couldn't access my order number but it wasn't a problem. Thank you”

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Posted 4 years ago

“Have been using Toolstation in Woodley since it opened. Called in the other day, served by Katie, who was very polite and helpful, like all the other staff that have served me in the store. The quality of the products are of a good standard for the price paid.”

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Posted 4 years ago

“Excellent service and product range. BMD Devlmnts”

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Posted 4 years ago

“Ben at the Sevenoaks branch is extremely helpful, and patient, with incorrect orders, he is a real quality salesperson, and will go far in his life. Always really efficient. Toolstation should be so grateful for having employed him, and hope that he stays with you. Well done the interviewer on that day!”

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Posted 4 years ago

“NEVER GOT ANYTHING IN STOCK IN CORNWALL”

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Posted 4 years ago

“Whenever I go to my local Chingford branch I get a perfect friendly service from the staff especially Vicki I can't praise her professionalism enough a credit to your company”

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Posted 4 years ago

“Great service from James at Anniesland - thanks for your help! Kim”

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Posted 4 years ago

“Katie from the roundhey store was knowledgeable and able to help me select what I needed and was very friendly.great service will shop again..”

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Posted 4 years ago

“I went onto toolstation to look for a face mask respiratory, because I can't wear the masks that we have to wear and I got one to try and I can breath when I have it on, and my partner said that he wanted one so I ordered it and went for it at Fleetwood . it was easy to find and to get too the men at the door was very polite and helpful.”

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Posted 4 years ago

“Great service from Aaron and Genna from Toolstation at martlesham heath! Keep up the good work guys!”

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Posted 4 years ago

“Excellent customer service at the Gateshead branch. I turned up a few minutes after closing and a staff member still gave me my collection. I returned today for another click and collect to find the staff member had been reprimanded for his actions the previous day. In my view he should be commended for his customer service in these difficult times.”

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Posted 4 years ago

“I normally use Toolstation or Screwfix depending on the product I want. I needed some central heating cleaner quickly so ordered this and a few other items from Toolstation on a Monday to be delivered. Our family is isolated so it had to be delivered. By Thursday I'd received nothing. I checked the Parcelforce tracking number only to discover my parcel had been sent by them back to Toolstation, arriving on Wednesday. Why? Why hadn't Toolstation told me about this? They must know they've got it. I sent them an e-mail telling them to cancel my order. I just got an automatic reply telling me they would answer my e-mail within 5 working days. What rubbish service! I don't expect anyone at Toolstation to sort this mess out, I shall probably have to take the matter to PayPal. I have ordered what I want from Screwfix and the parcel arrived the next day. Job done! I shall stick with Screwfix in future.”

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Posted 4 years ago

“Very easy to order useful items online during COVID-19 pandemic. Click and collect a very easy and quick process.”

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Posted 4 years ago

“B & M Builders,Great Service,lady at the counter in the Knowsley Depo was lovely,great addition to the Industrial Estate”

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Posted 4 years ago

“Toolstation Redruth are always helpful, professional and polite. Ben has always gone above and beyond always with a smile.”

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Posted 4 years ago

“I understand completely that everyone is under stress , but respect and politeness costs nothing , I have just visited your Stockton store for the second time in three days and been served by the most obnoxious and impolite person , the first time I let it go , however if you are going to open to serve people you should reinforce the process to be used, Kevin Barry CEO Future Investments”

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Posted 4 years ago

“Visited Cheltenham Branch 21/7/2020. Couldn’t get my email to work on 4G to set up account for Click/Collect. Talked to young man in shop, extremely helpful, got the product I wanted (Flapwheel sander set) & he accepted payment at the till for me. Have to say Screwfix round the corner refused to help unless it was Click/Collect, so massive credit and future custom to Toolstation. Much better service at Toolstation. Thank you.”

Toolstation UK 5 star review on 21st July 2020

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Posted 4 years ago

Toolstation UK is rated 3.7 based on 699 reviews