“Try contact toolstation for over 2 hours to made complain over phone. No luck as COVID situation made whole call center limited.... over chat waiting 40 minutes. After chat for 20 minutes I was disconnected after I mention that I want made official complain”
“Bad experience with return. I was sold wrong item, and been told to pay additional £6 to return. Three days took me to speak about return. Over 4h on the phone, emails, live chat. Noting been sorted. Disconnect few times by person on other side.”
“Bad experience with return. I was sold wrong item, and been told to pay additional £6 to return. Three days took me to speak about return. Over 4h on the phone, emails, live chat. Noting been sorted. Disconnect few times by person on other side.”
“Went into new tool station today and Steve on desk was obliging and helpful in getting me the products I required.
It is a new DIY store to Louth and I’m sure will be a good addition and wish it success.
Thank you”
“Paid £400 for a dewalt drill kit, which was faulty. Went to Rotherham toolstation, the manger was very ignorant raciest a very bad lady to speak to. Been shopping at Rotherham branch since it was open. Paid for a new kit and got a second hand kit back. First time had a faulty item, not happy with after service, am thinking taking this matter further.”
“Thursday 29th Oct. 2020, I visited Toolstation, Kidderminster, Worcester Road, to purchase an Ebb + Flo Kitchen Mixer Tap £39.98 and
two valves.
I used a £5 Money Off Voucher. I was served by the Assistant Manager who I gave all the item details on a piece of paper.
I was disappointed when he said that they had no stock and explained that I had just checked on my computer and that this branch has 4 listed?
He said they would have one for me tomorrow and so I paid and left.
I was a little annoyed when I returned today, Friday 29th Oct. 2020, to find they had requested the wrong tap? In fact the assistant said the tap that I wanted was in stock and that they have 4? Not impressed.
I had decided that I needed a Lever ball Valve £5.88 (34448) and handed over a slip of paper again with all the details.
I nearly paid when I noticed that I was being charged £10.88 for a valve listed at £5.88? Not impressed.
Now the Manageress is involved. She said 'The System' will not let me buy it at the listed price???
'Computer Say No' I must have been there 30 minutes arguing with the Manageress that this is 'Crazy!
I even said I would walk back in the shop again with the order and call myself 'Bill Smith' but she said she will still charge me £10.88!!!
I said to her what if I return tomorrow? She said she will still charge me £10.88!!! I thought this cannot be real.
Then she suggested that I pay another additional £5 for the tap i.e. yesterdays order and then I can have the valve for the listed catalog price of £5.88??
On the verge of loosing my temper I said 'Forget it I'll buy from SCREWFIX!'
Which I did. Same valve, 3p cheaper.
I am a pensioner in the 'clinically vulnerable' group and because of this I have been in 'Self Isolation' for months. The last thing I needed was a stressful, ridiculous situation like this and one that puts me in a 'Risk environment' longer than necessary.
Perhaps your staff could do with some re-training?”
“Toolstation Seacroft Leeds gave excellent service all items in stock ready to pick up within the hour. Products excellent value compared with other outlets.”
“Always wanted a decent drill. Stowmarket's new Toolstation provided the goods at a great price. Very convenient for me. Great service. Covid procedures are reassuring. I'll be back!”
“Called in to Toolstation at the top end of Lincoln and when the product we ordered was out of stock, the manager, Pat searched to find it at other stores. When that failed he looked at the same product individually and then reduced the price lower than the one we originally requested! Happy all round! Toolstation still got their sale and we got the same product that we wanted without having to shop elsewhere and pay higher prices. Great friendly Customer service at the Bishops Rd store in Lincoln.”
“Ordered on Sunday for next business day delivery now 5 o’clock on Wednesday and still no order has arrived the courier Hermes has not updated the delivery details. Now I’m faced with a 20 minute wait on the phone to try and speak to someone at tool station, absolutely appalling Screwfix and Amazon will be getting my business from now on.
Wait time is now up to 26 minutes!!”
“Always competitively priced.
Excellent range and website easy to navigate.
Delivery really good value and even in COVID times click and collect safe and well managed.”
“Called at Swansea enterprise park branch today to pick up an order and I must say I found the two employees very helpful and knowledgeable. Their names were Brent and Jon 5 stars 🌟👍”
“What a polite young lady ,she helped me choose the correct paintbrushes that I required and this isn't the first time she had advised me. Sophie you are brill .”
“excellent exceptional service I received at toolstation Bridgend from Ryan .what a credit to you. Had an issue and he sorted it out in a professional manner. Thanks very much”
“laced an online order and paid for my items on collecting the goods from my local branch I was informed that one of my items was not on my order so wasn't provided. On checking my account the item is clearly there and paid for. this is not the first time I have had suspicions of dodgy dealing going on at this branch. Reported the matter to Toolstation customer services to date no reply. The bottom line Toolstation have been paid for goods they have not supplied, there customer service so far is non existent. I would therefore be extremely weary about using this company in the future.”
“laced an online order and paid for my items on collecting the goods from my local branch I was informed that one of my items was not on my order so wasn't provided. On checking my account the item is clearly there and paid for. this is not the first time I have had suspicions of dodgy dealing going on at this branch. Reported the matter to Toolstation customer services to date no reply. The bottom line Toolstation have been paid for goods they have not supplied, there customer service so far is non existent. I would therefore be extremely weary about using this company in the future.”
“Really bad attitude from male member of staff today 21st September 2020, felt more like he wanted to fight me than serve me. Lady in there was very pleasant as usual. No need for it mate, if you're in a bad mood don't take it out on your customers, I won't be returning, I'll go to Screwfix instead where male staff are much more pleasant and professional. Shopped here for years, such a shame.”
