“Terrible service! Ordered as kitchen sink and was told again and again that it was en route each day for 4 days. Plumbers had been and gone so we had to buy elsewhere.
Ironically on the day we cancelled it was apparently stuck in a lorry in snow in Scotland meaning all the other promises were an obvious lie!
4-5 days to get our money back so now we have to shell out for another.”
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Keith Willsher
GB
For companies
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Keith Willsher
United Kingdom
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Review of Toolstation
Keith Willsher
16 reviews
1 star: Bad
Updated 2 minutes ago
LIED TO FROM DAY 1 AND CAUGHT DOING IT
Purchased a ladder on their site as it offered 5 working day delivery and now at working day number 13 with still no ladder
First customer service contact I was told 2 of the working days can't count as working days because the company supplying the ladder was closed, then waited till the next week, was told it will be there shortly, then phoned up on day 12, last Friday, to be told its been posted and guaranteed to be here today monday, no surprise yet another lie and still no ladder and now more than half a month gone
TIP - If you need large things for work they don't keep in stock, try B&Q because it's just a waste of time
FAST TO REPLY HERE BUT NOT INTERESTED IN SORTING THE PROBLEM
UPDATE
After asking for a refund and being told that I couldn't get a refund as it was already posted, I opened a claim with PayPal after 3 weeks of waiting, the following day I received a text message from DX saying my delivery had just been booked and will be with me next day, so Toolstation customer services had lied constantly through this claiming it would be there next day and nothing then only posted it when the claim became serious, Toolstation are now fighting my refund because they have now posted it and if I want a refund it has to be returned to them
What a disgusting way to run a business, avoid at all costs this has been nothing short of a nightmare and they claim to be a professional company yet treat business customers like this”
“Needed help with an item in Orpington store i usually use screwfix over the road but after the helpful pleasant friendly service I received from aldonna and shaunagh im now converted!! Thanks ladies.”
“I use the Luton store and the staff there are the most helpful and friendly bunch. Their efficency is awesome. Thank you for all your help during 2020, here's to 2021 😆”
“Enjoyed my experience with tool station.....Friendly and professional assistance behind the counter....Very poor phone response which is unfortunate as it disappoints and frustrates.....I bought 2 power tools ,1 on line and one over the counter.....Good to have competition to other competitors.......I will use them again but I am suspicious of the phone option.....”
