“Why when I do a Click and Collect order from the Newark Branch , does the system change the collection point to Mansfield Branch? And will not let me change the collection branch.
If it were possible I would have raised this privately, but I have no intention of running up a twenty minute phone charge, while I wait for you to answer.”
“Easy to order my item got what I need for a very good price and got my delivery on time and they fallow my delivery instructions my tool work very good and really happy with it”
“Was so impressed by the customer service at toolstation Louth
The Gentleman called Darren is outstanding helpful polite
Toolstation are very lucky too have Darren he is very dedicated too his job”
“I visited the louth depot and was served by a guy called Darren who I thought was very polite and helpful, I thought that your products were well made and reasonably priced I will definitely use this store again”
“I had fitted a new sink in the utility room and of course the pipes didn't line up went into Kendal spoke to Liz and after a few minutes she sorted out the item I needed. 5 star service.”
“Very slow at serving customers. The staff don't seem to like being at the tills they seem to congregate in the office even when there is a long queue
Hastings branch”
“Tool station Acton served by Ian. He gave incorrect advice, I bought an item after his recommendation then refused a refund when item was faulty.I go to the shop regularly and I’m vey disappointed with the service.”
“Bought battery drill twin set on Friday and was supposed to be delivered on weekend but never received then had email Monday order cancelled and refunded due to lack of stock even though it tells you in stock and how many online when ordering and took till Tuesday to have refund.
I was looking at set elsewhere but went for this one know gone back to get other set and deal finished.
It’s know good giving poor service and saying we have forward your issue on and hope to do better next time!”
“Hi Diane at tall station in Newark is absolutely brilliant and very helpful and pleasant when I going to tall station it’s always a pleasure to be served by her no problems between station deliveries on time and no questions about taking things back and exchanging”
“Visited Swinton toolstation yesterday
Went with a list and the guy that help me was so helpful and made my visit very pleasant and not awkward I will be returning !! Big thank you .”
“Leigh Greater Manchester branch review.
Called today and was a little apprehensive due to covid restrictions and a small order (I am not trade ) yet I was immediately at ease with a friendly pair of young ladies who where professional yet attentive to my needs I think one of the ladies was called Alechia.
Take a leaf out of her book on how to give great customer service. I will definitely return again so thankyou both.”
“Bought some good on 5th november from portrack, Stockton-On-Tees on Tees branch, without preorder. Really first class service.... Rachel was so pleasant, helpful and professional. Just very well done!”
