“I use the Luton store and the staff there are the most helpful and friendly bunch. Their efficency is awesome. Thank you for all your help during 2020, here's to 2021 😆”
“Enjoyed my experience with tool station.....Friendly and professional assistance behind the counter....Very poor phone response which is unfortunate as it disappoints and frustrates.....I bought 2 power tools ,1 on line and one over the counter.....Good to have competition to other competitors.......I will use them again but I am suspicious of the phone option.....”
“Why when I do a Click and Collect order from the Newark Branch , does the system change the collection point to Mansfield Branch? And will not let me change the collection branch.
If it were possible I would have raised this privately, but I have no intention of running up a twenty minute phone charge, while I wait for you to answer.”
“Easy to order my item got what I need for a very good price and got my delivery on time and they fallow my delivery instructions my tool work very good and really happy with it”
“Was so impressed by the customer service at toolstation Louth
The Gentleman called Darren is outstanding helpful polite
Toolstation are very lucky too have Darren he is very dedicated too his job”
“I visited the louth depot and was served by a guy called Darren who I thought was very polite and helpful, I thought that your products were well made and reasonably priced I will definitely use this store again”
“I had fitted a new sink in the utility room and of course the pipes didn't line up went into Kendal spoke to Liz and after a few minutes she sorted out the item I needed. 5 star service.”
“Very slow at serving customers. The staff don't seem to like being at the tills they seem to congregate in the office even when there is a long queue
Hastings branch”
“Tool station Acton served by Ian. He gave incorrect advice, I bought an item after his recommendation then refused a refund when item was faulty.I go to the shop regularly and I’m vey disappointed with the service.”
