“The shop in wsm took my order but when I went to pay I was asked if I could use a card as they had put the tills away. Why I wasn't told this beforehand so I didn't waist my time nobody knows. There are no notices of company policy to say 20 minites before closing they don't take cash.
The manager was abusive called the police. I offered her the option to open a till. I was told it was my own fault as I was ordering 10 minites before the close for businesses.
The store assistant told me I was an idiot when I asked what am I meant to do. He told me to go to a bank and pay my money in. Not particularly good advice or customer service.
I tried to lodge a complaint with the store manager. But she couldn't take complaints however She sceemed an email address at me. Refused to Wright it down. After requesting them to write it down while she was using the panic button talking to the police. The assistant scribbled something illedgable on a piece of till role and slammed it on the counter.
So thanks for waisting my time tool station. No need to apologise for your substandard service. I think the message is loud and clear. TAKE YOUR BUSINESS ELSEWHERE. No apology. Just ordered to leave as I'm obviously at fault together with false alligations to the police.
So I suggest going to screw fix who have a larger product range customerservice skills and now will even make traids people a free tea or coffee to take away”
“Used the Toolstation in Treforest, Pontypridd the staff there are always willing to help with queries, helpful on products and carrying the goods to your car. Julie there has also been very helpful, try to use this branch all the time.”
“shopped atthe Bedford store and was served by Dejan so helpful, even asked about the Macmillan charity well done. I used to be a Toolstation manager and would have been so happy to have him on my team.”
“Very poor customer service. I purchased 2 consumer units from Toolstation. Both turned out to be faulty, but we did not realise this until a day had been spent wiring them in. They both contained faulty RCCDs (4 in total). I asked Toolstation to replace 2 of the faulty parts and credit me for the ones that I was returning and would have to replace elsewhere (because Toolstation did not have the parts in stock). They insisted that I had to unwire the consumer boxes and send them back for a replacement or refund and referred me to their smallprint. Next time I will be shopping at a local wholesaler rather than using a company who clearly have no regard for customer service or satisfaction”
“So happy to have a toolstation in Colne Lancs. Went in today and was served by Tom and Nic.
Brilliant friendly service. The prices were very competitive. Will be using again. Thankyou Nic and Tom. You're a credit to toolstation”
“The service we receive from toolstation staff is second to none. A young lady named Shannon from the Gosport branch was very helpful and knowledgeable about a product that we were looking for and went over and above to locate the item in store with which we were able to use. So thank you Shannon and to Toolstation in general for your outstanding service.”
“I popped into the Islington branch to by some plaster board fixings I had no clue on which one I should get and I recieved help from Tyrone he was very patient and made sure I got a suitable pack, definitely pleasant staff at Islington Toolstation.”
