“Such great customer service they really helped me find what I was looking for and I was not rushed which was nice. A lady called Jaime served me such a lovely lady who was so helpful. Keep up the good work. P.S the drinks machine is an added bonus x”
“Very unhelpful customer services who didn't care what I said even after paying for my order that did not get delivered. They should take a leaf from screwfix who always have stock when you order unlike toolstation.”
“Purchased a chainsaw and the starting toggle broke on the first day of use. Toolstation refused to take back, refund or exchange. Told me to call the manufacturer and they will arrange to pick it up. I refused to leave the shop until they sorted it. The pick up by the manufacture is more than a week away. I have had to purchase another chainsaw elsewhere in order to get work done. Toolstation customer service is non-existent and I am pretty sure they are breaking the law by refusing to exchange or refund. Do not purchase tools from this retailer if you want any backup support when they break.
Reply from Toolstation
18 hours ago
Good Afternoon, thank you for taking the time to provide us with your valued feedback. I’m sorry to hear that you feel that way about our customer service. Here at Toolstation, we pride ourselves on service and I am deeply apologetic to learn that we fell short on this occasion. I am not sure why they refused to exchange this for you, as you have a 1 years warranty with us and 30 days to return any unwanted items. You will only need to contact the supplier if it has gone over our 12 month warranty policy. Please contact us with your order reference number via any one of our Social Media channels (Facebook or Twitter), call us via our Contact Centre on 0330 333 3303 or connect with us on Webchat through our website; www.toolstation.com so we can resolve this issue for you. Thank you again for your feedback and please accept my further apologies for any inconvenience caused. Kind regards, River
Did what they suggested above been online with them for over 1 hour so far and still not resolved. Avoid this company at all costs”
“I managed to mis - order a garden trimmer. When it arrived there wasn’t a charger in the box so I re- read the description in the brochure & found I hadn’t read it properly. I went into Harlow Store & Morgan served me, Wonderful service ! I can’t thank her enough for sorting my error so quickly. This young lady is a credit to your business.”
“Can anyone tell me why stock levels are non existent. Not even got 25mm conduit and fittings unless I want to drive past 3 stores to purchase. We have a new store in town, nice staff, but, just no stock, this includes simple things like plasterboard screws in the past. If they want to compete, they need some stock.”
“It's no wonder Amazon are taking business from everyone. When Toolstation say next day delivery and charge you extra they are lying. Do not stake your business on their promises.”
“Great prices.
Always have what i need in stock.
The app works great and items are ready for pick up almost immediately.
I always set off as soon as i order and get a txt before i get there ( 10mins away).”
“Having been a regular trade customer of Toolstation for many years I find it difficult to believe the majority of the recent reviews on here. Always found all the staff to be helpful and very knowledgeable regarding the products they sell.
It is annoying for trade customers to be queuing behind diy customers who have not taken the time to look in the catalogue but would rather walk to the counter and expect the staff to tell them what they want. This takes so much time and causes frustration among staff and customers alike.
With reference to some of the reviews that have been posted on here, it would be advisable for anyone entering any store without a face mask to carry the certificate to prove you are medically exempt and wear the badge.”
“If your staff member is still working for you after the disgusting abuse he spat out at a woman shopper I will never shop with you again. I am still waiting for replies to my question via email, and social media. Does your silence mean you support his vile behaviour?”
“It was the utter contempt and the disgusting customer service provided by YOUR employee that was witnessed after a woman visited YOUR store, that I am reacting too.
The level of offensive language and behaviour was truly abhorrent to witness.
In an age were cancel culture is rampant against those who freely wish to express their views; this disgusting display from YOUR member of staff in HIS Customer facing position totally exhibited the exact detestable actions against which, such measures should be metered out against.
I call for the immediate dismissal of this employee, that he be strictly, and concisely reprimanded on account of his indefensible outburst, and verbal assault on a member of the public, and customer of your store.”
“Never using this company again their treatment of people with hidden disabilities is disgusting. I have a building company and will be sharing with all my associates”
