“I managed to mis - order a garden trimmer. When it arrived there wasn’t a charger in the box so I re- read the description in the brochure & found I hadn’t read it properly. I went into Harlow Store & Morgan served me, Wonderful service ! I can’t thank her enough for sorting my error so quickly. This young lady is a credit to your business.”
“Can anyone tell me why stock levels are non existent. Not even got 25mm conduit and fittings unless I want to drive past 3 stores to purchase. We have a new store in town, nice staff, but, just no stock, this includes simple things like plasterboard screws in the past. If they want to compete, they need some stock.”
“It's no wonder Amazon are taking business from everyone. When Toolstation say next day delivery and charge you extra they are lying. Do not stake your business on their promises.”
“Great prices.
Always have what i need in stock.
The app works great and items are ready for pick up almost immediately.
I always set off as soon as i order and get a txt before i get there ( 10mins away).”
“Having been a regular trade customer of Toolstation for many years I find it difficult to believe the majority of the recent reviews on here. Always found all the staff to be helpful and very knowledgeable regarding the products they sell.
It is annoying for trade customers to be queuing behind diy customers who have not taken the time to look in the catalogue but would rather walk to the counter and expect the staff to tell them what they want. This takes so much time and causes frustration among staff and customers alike.
With reference to some of the reviews that have been posted on here, it would be advisable for anyone entering any store without a face mask to carry the certificate to prove you are medically exempt and wear the badge.”
“If your staff member is still working for you after the disgusting abuse he spat out at a woman shopper I will never shop with you again. I am still waiting for replies to my question via email, and social media. Does your silence mean you support his vile behaviour?”
“It was the utter contempt and the disgusting customer service provided by YOUR employee that was witnessed after a woman visited YOUR store, that I am reacting too.
The level of offensive language and behaviour was truly abhorrent to witness.
In an age were cancel culture is rampant against those who freely wish to express their views; this disgusting display from YOUR member of staff in HIS Customer facing position totally exhibited the exact detestable actions against which, such measures should be metered out against.
I call for the immediate dismissal of this employee, that he be strictly, and concisely reprimanded on account of his indefensible outburst, and verbal assault on a member of the public, and customer of your store.”
“Never using this company again their treatment of people with hidden disabilities is disgusting. I have a building company and will be sharing with all my associates”
“Appalling conduct by male staff member harassing, victimising and verbally abusing a woman who is mask exempt. Disability Discrimination is unlawful. I think Roger is about to get a crash course in the Equality Act. The fact the company hasn't even made a public statement on this hate crime shows just how clueless they are about their statutory obligations.”
“Staggeringly awful treatment of a lady shopper in your store! I just saw video footage of a male member of your staff in your Northampton branch directing obscene language, aggressive and de-humanizing abuse against her! Clearly abject fun and derision was made of her disability which is appalling, illegal and unacceptable. I will not be using your store, nor any others anywhere in the UK in future. All my friends will be appraised of this to avoid your shops. I hope the poor lady concerned recovers sufficiently to receive full apology and redress without reservation or delay from your company for her suffering at the hands of this criminal. He, (this foul mouthed aggressor) I would firmly trust, is no longer in your employ and will face just deserts at law!”
“Wow just seen the video of your disgraceful foul mouthed staff memeber who verbally attacked a disabled woman who is exempt from wearing a face covering. I would be sacking this disgraceful employee and educate the rest of your staff on the LAW !!!!!!! Absolutely disgusting behaviour......”
“I've just watched a video of a woman who is medically exempt, be verbally abused by a man at the Northampton store. Violating so many laws that I hope she takes legal action for discrimination. It's in the companies best interest to remove people in CUSTOMER SERVICE who cannot treat customers WITH SERVICE.”
