Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.71

3.7 Rating 675 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

Questions

Metrics

3.7

Based on 675 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Toolstation UK made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhelpful customer services who didn't care what I said even after paying for my order that did not get delivered. They should take a leaf from screwfix who always have stock when you order unlike toolstation.”

Helpful Report

Posted 3 years ago

“Purchased a chainsaw and the starting toggle broke on the first day of use. Toolstation refused to take back, refund or exchange. Told me to call the manufacturer and they will arrange to pick it up. I refused to leave the shop until they sorted it. The pick up by the manufacture is more than a week away. I have had to purchase another chainsaw elsewhere in order to get work done. Toolstation customer service is non-existent and I am pretty sure they are breaking the law by refusing to exchange or refund. Do not purchase tools from this retailer if you want any backup support when they break. Reply from Toolstation 18 hours ago Good Afternoon, thank you for taking the time to provide us with your valued feedback. I’m sorry to hear that you feel that way about our customer service. Here at Toolstation, we pride ourselves on service and I am deeply apologetic to learn that we fell short on this occasion. I am not sure why they refused to exchange this for you, as you have a 1 years warranty with us and 30 days to return any unwanted items. You will only need to contact the supplier if it has gone over our 12 month warranty policy. Please contact us with your order reference number via any one of our Social Media channels (Facebook or Twitter), call us via our Contact Centre on 0330 333 3303 or connect with us on Webchat through our website; www.toolstation.com so we can resolve this issue for you. Thank you again for your feedback and please accept my further apologies for any inconvenience caused. Kind regards, River Did what they suggested above been online with them for over 1 hour so far and still not resolved. Avoid this company at all costs”

Helpful Report

Posted 3 years ago

“I managed to mis - order a garden trimmer. When it arrived there wasn’t a charger in the box so I re- read the description in the brochure & found I hadn’t read it properly. I went into Harlow Store & Morgan served me, Wonderful service ! I can’t thank her enough for sorting my error so quickly. This young lady is a credit to your business.”

Helpful Report

Posted 3 years ago

“Can anyone tell me why stock levels are non existent. Not even got 25mm conduit and fittings unless I want to drive past 3 stores to purchase. We have a new store in town, nice staff, but, just no stock, this includes simple things like plasterboard screws in the past. If they want to compete, they need some stock.”

Helpful Report

Posted 3 years ago

“It's no wonder Amazon are taking business from everyone. When Toolstation say next day delivery and charge you extra they are lying. Do not stake your business on their promises.”

Helpful Report

Posted 3 years ago

“Very quick accurate service”

Helpful Report

Posted 3 years ago

“Great prices. Always have what i need in stock. The app works great and items are ready for pick up almost immediately. I always set off as soon as i order and get a txt before i get there ( 10mins away).”

Helpful Report

Posted 3 years ago

“We shop here regulary Feeder rd Bristol Jordan speedy an very helpful polite chap”

Helpful Report

Posted 3 years ago

“Shoped at Gt Yarmouth to get a click & collet, staff were so helpful, 10/10 to tem.”

Helpful Report

Posted 3 years ago

“Having been a regular trade customer of Toolstation for many years I find it difficult to believe the majority of the recent reviews on here. Always found all the staff to be helpful and very knowledgeable regarding the products they sell. It is annoying for trade customers to be queuing behind diy customers who have not taken the time to look in the catalogue but would rather walk to the counter and expect the staff to tell them what they want. This takes so much time and causes frustration among staff and customers alike. With reference to some of the reviews that have been posted on here, it would be advisable for anyone entering any store without a face mask to carry the certificate to prove you are medically exempt and wear the badge.”

Toolstation UK 5 star review on 9th May 2021

Helpful Report

Posted 3 years ago

“Despicable treatment of a female customer that they have yet to respond to.”

Helpful Report

Posted 3 years ago

“If your staff member is still working for you after the disgusting abuse he spat out at a woman shopper I will never shop with you again. I am still waiting for replies to my question via email, and social media. Does your silence mean you support his vile behaviour?”

Helpful Report

Posted 3 years ago

“Just watched that video . Disgusting treatment of a customer . You’ll never have my money but I’ll have the video at hand to show others .”

Helpful Report

Posted 3 years ago

“Excellent service from Rodger, top friendly guy, even gave me a lick of his ice cream!”

Helpful Report

Posted 3 years ago

“Staff at Toolstation Crayford make shopping in their store an absolute pleasure...... 10/10 all day long.”

Helpful Report

Posted 3 years ago

“very poor service”

Helpful Report

Posted 3 years ago

“It was the utter contempt and the disgusting customer service provided by YOUR employee that was witnessed after a woman visited YOUR store, that I am reacting too. The level of offensive language and behaviour was truly abhorrent to witness. In an age were cancel culture is rampant against those who freely wish to express their views; this disgusting display from YOUR member of staff in HIS Customer facing position totally exhibited the exact detestable actions against which, such measures should be metered out against. I call for the immediate dismissal of this employee, that he be strictly, and concisely reprimanded on account of his indefensible outburst, and verbal assault on a member of the public, and customer of your store.”

Helpful Report

Posted 3 years ago

“Never using this company again their treatment of people with hidden disabilities is disgusting. I have a building company and will be sharing with all my associates”

Helpful Report

Posted 3 years ago

“Appalling conduct by male staff member harassing, victimising and verbally abusing a woman who is mask exempt. Disability Discrimination is unlawful. I think Roger is about to get a crash course in the Equality Act. The fact the company hasn't even made a public statement on this hate crime shows just how clueless they are about their statutory obligations.”

Helpful Report

Posted 3 years ago

“Staggeringly awful treatment of a lady shopper in your store! I just saw video footage of a male member of your staff in your Northampton branch directing obscene language, aggressive and de-humanizing abuse against her! Clearly abject fun and derision was made of her disability which is appalling, illegal and unacceptable. I will not be using your store, nor any others anywhere in the UK in future. All my friends will be appraised of this to avoid your shops. I hope the poor lady concerned recovers sufficiently to receive full apology and redress without reservation or delay from your company for her suffering at the hands of this criminal. He, (this foul mouthed aggressor) I would firmly trust, is no longer in your employ and will face just deserts at law!”

Helpful Report

Posted 3 years ago

Toolstation UK is rated 3.7 based on 675 reviews