“Great customer service I received today, had a problem getting the correct item.,nothing to much for steph,went that extra mile to make sure everything was in hand.
Thanks so much”
“I did not know exactly what i needed for the job i was doing.
Ellis told me to purchase ALL the items that we spoke about, in the knowledge that I could return ALL the items (in good condition) within 30 days for a full credit. It worked - well don TS”
“Great customer service- spent a lot of time helping me get the right shade light bulb to match my current ones, a harder job than I thought! Very patient and couldn’t have helped more”
“Toolstation in derker have the most helpful staff I’ve been waiting 3 weeks for a crowbar from screwfix got the same one in 2 minutes from toolstation”
“Awful customer service from Simon the Director!
Was at a Toolstation the other week and was served by Simon the Director. He said he was helping teach the other staff in branch when we spoke. He got my order wrong, wasn't wearing a mask and was spitting a lot when talking, had ketchup or blood on his tie & was swearing at other staff. I was shocked! I walked straight out and went to Screwfix. The item was cheaper and the service was amazing. Seems like Toolstation isn't a great place to buy or work. Avoid! Thanks. Billy Hawkins”
“Popped into Toolstation Merton yesterday to pick up a couple of orders - needed to make a change as had made a mistake in one of the orders - all was done quickly and efficiently - with a smile - by Sammie. Well done Sammie - well done Toolsatation.”
“Arrived at Chippenham branch to collect an order I accidentally placed with another branch.Served by Keiran who sorted it all out without any drama.Extremely helpful and polite.Excellent customer service skills.
THANK YOU KEIRAN,you are a SuperStar.”
“On Friday 13th having drive. From Shepton mallet depot who were helpful but didn’t have the item in stock. I got to Bridgewater depot at 1715 to find the store closed. I went to the car park where there was two members of staff. I asked why the store was shut when it said 1900 and I had had order confirmation. It was explained to me that they weee very short staffed and for reasons to do with that they had shut early. I needed the item as I was leaving early in the morning for a caravan holiday. I asked if the manager was still around to which the man said he was the manager. He then kindly went in and got my electric hook up. So thank you PAUL, for your customer care even after a long day which obviously had been syressful and also thank you to the other lovely member of staff who’s name I didn’t get. You Rock Paul and our holiday has been great so far. Jane Higgs”
“Wrong item sent. 30 minute wait on phone. 3 day wait for email response. Tweeted and response within few minutes asking for order number and address. Sent order number, response we do not recognise that order number. Sent photo of invoice and they found it and did arrange for right item to be sent. Why are they only efficient when posted on a social media site that can be seen by anybody. They then asked me for a review, received a response that it did not meet their guidelines and so unable to post. Their customer service is terrible and lots of items are not in stock. Used to be a good company but have sadly gone downhill recently.”
“Elgin branch. Served by Hugh who is a new member of the excellent staff. Knowledgeable, not intimidating to non trade customers. Excellent experience. He and his colleagues make buying light bulbs and tubes an absolute pleasure”
“Customer service are in the bygone days unable to help with any compensation to clean my garage caused by burst tubs of wood paint ordered on line which were not packed correctly which the local depot said they are having the same problem all the time
never again”
“Appalling, ignorant, obnoxious, rude and awkward staff at the Boston branch with perhaps one exception. Deliberately refused a refund on an unused/unopened item as the 'manager' didn't like my face with the excuse that they don't take items back if they're unwanted so quoted the UK Consumer law to her then she decided they didn't have any cash! Kept me standing there 40 mins even though I explained I'm disabled with knee problems just to satisfy some sadistic quirk she has. The nicest thing to say about their 'friendly and helpful staff' is that they are the most horrible and repulsive people I've ever had the misfortune to encounter.”
“Really bad experience. I made on order online, got e text message saying it’s
ready for collection and when I went to collected they said they only have one. Time consuming. Unhappy builder.”
“Ordered materials for a job on Friday 23rd June and paid the extra for Saturday AM delivery, it’s now the 27th June and no sign of any materials. Don’t waste your time or money with this company your better of going to a reputable company if you want good service”
“The guy at the counter was not helpful at the bradford station. He was very rude and not helpful and kept referring me to the catalogue and said I'm busy and can't help every customer. I would never go back there again or recommend it anyone. The service at screwfix is much better.”
