“Have seen the video footage of a member of your staff verbally abusing a lady in your store. What an absolute disgrace. You need to educate your staff. You are breaking the law discriminating against someone who is exempt.”
“Have seen the video clip of the absolutely disgusting behaviour of one of your staff . The man responsible must be immediately dismissed and Toolstation need to educate staff on government guidelines and not question the public's exemptions .”
“If the dog I mean man who shouted verbal abuse at the lady for not wearing a mask is still working at your one of your branches in Northampton then you as a company should be a ashamed of yourselves. There is no need to investigate. He quite clearly was rude to this lady. Anybody that speaks to to customers like that should be immediately sacked. And by the way. SHAME to the staff in that store that seemed to do absolutely nothing about that man!!!”
“Wow, I just saw video footage of a member of your staff verbally abusing a mask exempt lady. His language & aggressive behaviour was disgusting, and I sincerely hope that appropriate action is taken against him. He is clearly seen breaching the Equalities Act 2010 & the Disabilities Discrimination Act - shame on this individual.”
“Disgusting and discriminating behaviour from roger towards a customer - disgraceful representation for tool station! Bullying and swearing. I will never use tool station and will never recommend them!”
“Disgusting treatment of a customer who was exempt from wearing a mask. The foul language and abuse should lead to the dismissal of the person involved or it would appear that Toolstation allows this behaviour by their staff”
“Nobody should be made to feel less than because they are exempt from wearing a mask.
Your staff should be made to watch a few Professor Mike Yeadon videos.”
“I was absolutely appalled to witness a recording that is currently circulating on social media which contained one of your male employees verbally abusing a female customer at the Northampton branch of tool station.This employee not only acted in a very aggressive, unprofessional, abusive manner, but very unlawful too! His behaviour is beyond unnaceptable! He is clearly committing disibility dicrimination hate crime.I suggest you immediately update your employees with the current legislation - i.e, A mask exempt individual is not at liberty to produce any form of evidence regarding mask their exemption.A person should also not be asked, harrased, forced or bullied into producing such.
A copy of this recording has also be sent to head office.”
“Absolutely disgraceful behaviour from a member of your staff at the Northampton Branch.
I hope you take immediate action Toolstation UK. No one should be subject to verbal abuse in this way.”
“Shocking response from a member of staff to a female customer not wearing a mask. Absolutely no need for the foul and abusive language and shouldn’t be in a customer facing role.”
“Just saw the twitter video of a member of your staff calling a woman customer a “fucking bitch”, for not wearing a mask. This is a disgrace and he needs to be sacked. Boycott immediately!!!”
“Caught on video....Northampton male staff member acting like a member of the SS, a real bully, verbally abusing a female shopper, insisting she suffocate herself with a useless face nappy, obviously working at Tool station because he is one.”
“Just watched a video of a female customer being treated awfully by a male member of staff at your Northampton branch because she was medically exempt and wasn't wearing a mask. What was also shocking was that no other male member of staff stepped in to stop this abusive behaviour. (Video attached). If this is how Toolstation treats their customers then I want nothing to do with the company.”
“Excellent service from Swansea enterprise zone branch.
Very easy to return and item which was efficiently processed by Rhydian. I received the refund email before I hot back to my car.”
“Still waiting for light bulbs to arrive, ordered last week. Not impressed with the after care service; takes forever to get a response. Couldn’t get through on chat or phone lines and have only had one response to my email telling me that the goods have been delivered to the wrong address! Not impressed!”
“I ordered my items on TOOLSTATIONS website on Thursday & collected Friday morning, everything was spot on, easy to order, collection was so easy & the store person Graeme at our Louth branch in Lincolnshire was exceptional, polite, courteous & very helpful. I will certainly be using Tool station again. Thanks.”
