Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.68

3.7 Rating 701 Reviews

66 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good selection of items,always helpful when ordering on the phone,without fail I have received the goods next day,free of charge when ordering ten pounds worth or over(which is not hard with the type of items they stock),good prices.brilliant!”

Helpful Report

Posted 7 years ago

“Ordered a door lock. Not in stock so next day delivery. All worked very smoothly. Collected the lock which was well made and installed it with ease.”

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Posted 7 years ago

“Always well packaged, customer service is great, delivery is good too. Only limit is a very strict 30 day returns policy and my nearest shop is half an hour away.”

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Posted 7 years ago

“Polite and very efficient service from tools tat ion in Perth. Would use this company again.”

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Posted 7 years ago

“Excellènt. Good service, products at good prices and free delivery.”

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Posted 7 years ago

“good catalogue,product in the shop,prompt service,good price”

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Posted 7 years ago

“Great value, quality products and service.”

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Posted 7 years ago

“They were very professional. Very efficient and attentive. Great service.”

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Posted 7 years ago

“Very knolageable staff who were very pleasant and helpfull”

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Posted 7 years ago

“Fast delivery works as well like it said on the tin no more slipping on my decking”

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Posted 7 years ago

“Great products, great prices,great delivery”

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Posted 7 years ago

“Competitive pricing on a wide range of products with very fast and free delivery on orders over £10.”

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Posted 7 years ago

“Always reasonably priced and next day if not in stock. Makes planning jobs easier.”

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Posted 7 years ago

“Counter staff were happy to advise on which type of paint brush to use with my purchase of a can of gloss paint, they even advised as to which was on offer.”

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Posted 7 years ago

“Great value, good quality goods, free delivery over £10 makes things perfect.”

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Posted 7 years ago

“Great range and prices. Free next day delivery from £10 makes them unbeatable.”

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Posted 8 years ago

“Good alternative shop for many items at much lower prices.”

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Posted 8 years ago

“Good range of tools, hardware, consumables, etc for professional trades people and diy market. Low prices and free delivery next day on orders of more than £10. No arguments when things go wrong.”

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Posted 8 years ago

“The shop assistants were all very helpful and friendly able to offer appropriate and honest advice. I have been back to the shop a further two occasions on the strength of my experience. The products are good quality and the prices very competitive.”

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Posted 8 years ago

“Good products at reasonable prices. Fast delivery and efficient service.”

Helpful Report

Posted 8 years ago

Toolstation UK is rated 3.7 based on 701 reviews