Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 699 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 699 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always helpful and friendly staff, and usually have what I need.”

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Posted 1 year ago

“My click & collect order was processed very quickly and was collected with a smile. Thanks.”

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Posted 1 year ago

“I go in Toolstation Leyland on a weekly basis, the staff are always warm and welcoming, normally have what I need and if not have always managed to find me a alternative Highly recommend”

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Posted 1 year ago

“Brilliant Staff, Adam’s a legend. Very helpful every time I go there.”

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Posted 1 year ago

“Upon being in the process of moving I decided to pop into Devizes Toolstation. The staff went above and beyond, extremely polite and helpful. I went in to buy a Tarp which I honestly didn’t have a clue about but due to the staffs help I purchased one.”

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Posted 1 year ago

“Bamber Bridge store excellent service manager Lynn asset to toolstation staff always welcoming and happy to help great customer service every visit”

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Posted 1 year ago

“Great range of products, all very keenly and competitively priced, and with click and collect service, it was easy to place my order and collect it within an hour.”

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Posted 1 year ago

“My store in Cinderford is fantastic. Especially Naomi who nothing is too much trouble for. Friendly, helpful, caring and makes stressful DIY a little easier! A great team.”

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Posted 1 year ago

“Very helpful staff at my store in peterlee. Always happy and pleasant, a joy to visit the store”

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Posted 1 year ago

“Went in new Warminster store today what a lovely layout. Can’t fault the staff very friendly and looked really happy serving customers got greeted as soon as I walked in which was nice.”

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Posted 1 year ago

“Just to say what a great help James was in you Stanley green store helpful friendly and patient what a nice guy”

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Posted 1 year ago

“Staff at Toolstation Leyland are always very friendly and very helpful. Always have what I need in stock and I don’t shop anywhere else”

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Posted 1 year ago

“Visited Toolstation Macclesfield today....was very impressed with choice of stock. Staff were willing to help me with my purchase... Well done to the team here.”

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Posted 1 year ago

“Click and collect purchase for the Rickmansworth branch. Really helpful staff that even helped carry the lawnmower to the car. Ample parking, friendly staff, great little store. I will use again.”

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Posted 1 year ago

“Ladies name was Trish.very helpful and knowledgeable.will definitely shop here again.”

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Posted 1 year ago

“Marie at Toolstation Borehamwood, is a lovely lady, very helpful & understanding person when I ordered the wrong product & give me a full credit.”

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Posted 2 years ago

“Toolstation Lutterworth staff extremely helpful ,always have time to help .”

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Posted 2 years ago

“Toolstation borehamwood has good stock levels. Good staff who are really helpful. The manager Paula is excellent. 5 stars all round.”

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Posted 2 years ago

“Toolstation Wiggenhall Rd staff is so nice. Specially Mr ZAHIR. We have a gas and electric company so we use this branch almost every day. Mr ZAHIR is so nice polite and very helpful. Highly recommended”

Toolstation UK 5 star review on 22nd March 2023

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Posted 2 years ago

“I bought 2 Abracs disk blades for cutting 20mm porcelain, £9.99. Amazing blades went through the porcelain with ease. After using for 2 days dry, still cutting with ease. True and sharp cuts.”

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Posted 2 years ago

Toolstation UK is rated 3.7 based on 699 reviews