Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.66

3.7 Rating 710 Reviews

66 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 710 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited the new Toolstation in Highbridge ,Somerset this morning to say Hi to a new colleague in my area. Lovely lady, tidy shop floor, great location, neatly presented. I wish it all the best!”

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Posted 3 years ago

“Happy as always with my purchases which are good value for money, effective and available to pick up immediately. I frequently use the Peckham branch and Charlotte always gives excellent customer service.”

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Posted 3 years ago

“Very useful shop when needing something last minute usualy in stock and the delivery is very good normaly next day.”

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Posted 3 years ago

“Tool station staff are polite and very helpful and today I was served by Sean at the Ayr branch at Heathfield.”

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Posted 4 years ago

“Great service from Garry at your ayr scotland store if he doesn’t have what you are looking for try’s to find an alternative for you not just a case of no don’t have that”

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Posted 4 years ago

“Ordered online to collect item next day from Toolstation Bourne. Gentleman behind the counter very polite. Great service.”

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Posted 4 years ago

“I used the Rickmansworth store to buy a few things some of which I needed help/extra information with. Liam served me and couldn't of been more helpful. He explained fully what I needed to buy and how to use them. I will not go to a big superstore again where you can never find anyone to help and when you do they have absolutely no product knowledge!!!”

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Posted 4 years ago

“Great service from James andpanos”

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Posted 4 years ago

“Previously bought a round ceiling light for Utility area with the Box stating it needed a specific type buld (candle E14) I purchased this separately & exchanged the candle bulb temporarily placed in the light. Thought this seemed much bigger & fitting the glass case was tight but the light distribution was much better. To my dismay on turning on the next day I noted the glass had split in 3 places. Took it back to local store where situation explained. Could not have been any more helpful. Ina went to explain to Supervisor, Ben(who had already been listening in - so didn't need to repeat).Not only did they swop the product but they assisted by finding a 'smaller' candle bulb in their stock, placed this into the unit, tightened the screws & ensured there was no stress on the glass itself, making sure I too was happy, I purchased the bulb & left the store extrenmely satisfied with the outcome and pleasantness of the staff (not yet encountered a problem with any of the staff at Northwich on my frequent visits there)”

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Posted 4 years ago

“Andther fruitful visit to Worcester Toolstation. This is one of the few places I actually enjoy buying stuff from. The staff are helpful, cheerful, knowledgeable and will advise you if you are unsure about a product. The range of products is great and the quality is 99.9% good. Thankyou Worcester Toolstation, may you live long and prosper.”

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Posted 4 years ago

“Excellent service. My order was ready in no time at all. Thanks Bridge Of Don, Aberdeen 😊”

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Posted 4 years ago

“I shopped at Toolstation in bridgewater Somerset today, the staff were very helpful and went above and beyond for me. I would like to thank them greatly for their hard work and I appreciate their customer service and their help. I would like to personally thank Marcin, Rajdeep and Saima. Thank you very much.”

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Posted 4 years ago

“Great service from Steve and Andy at the new Christchurch, Dorset store. Knowledgeable and very helpful”

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Posted 4 years ago

“Great customer service I received today, had a problem getting the correct item.,nothing to much for steph,went that extra mile to make sure everything was in hand. Thanks so much”

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Posted 4 years ago

“Great customer service- spent a lot of time helping me get the right shade light bulb to match my current ones, a harder job than I thought! Very patient and couldn’t have helped more”

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Posted 4 years ago

“Toolstation in derker have the most helpful staff I’ve been waiting 3 weeks for a crowbar from screwfix got the same one in 2 minutes from toolstation”

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Posted 4 years ago

“Awesome customer service 😊very friendly staff.”

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Posted 4 years ago

“Popped into Toolstation Merton yesterday to pick up a couple of orders - needed to make a change as had made a mistake in one of the orders - all was done quickly and efficiently - with a smile - by Sammie. Well done Sammie - well done Toolsatation.”

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Posted 4 years ago

“Arrived at Chippenham branch to collect an order I accidentally placed with another branch.Served by Keiran who sorted it all out without any drama.Extremely helpful and polite.Excellent customer service skills. THANK YOU KEIRAN,you are a SuperStar.”

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Posted 4 years ago

“Used Hastings branch great service by a young girl very helpful and polite”

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Posted 4 years ago

Toolstation UK is rated 3.7 based on 710 reviews