Name: UTM Travel & Visa
Address: A503 Prime Business TowerJVCDubai, Dubai
Rating: 4.86

“I would not recommend this agency due to a lack of transparency regarding payments. No clear breakdown of fees was provided before requesting payment. After I paid AED 547, I was informed of an additional AED 1,500 guarantee, which they claimed would be refunded after returning to KSA. However, there was no written assurance or clear process explaining how or when this refund would be made. In the end, I wasted my money. I transferred to another agency and obtained my UAE visa without any issues and without any guarantee fee, which gave me confidence and peace of mind. This experience clearly highlights the importance of transparency and honesty when dealing with such services. They should have disclosed the guarantee requirement before requesting payment, and as a result, I lost AED 547.”

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Posted 8 months ago

“I would not recommend this agency due to a lack of transparency regarding payments. No clear breakdown of fees was provided before requesting payment. After I paid AED 547, I was informed of an additional AED 1,500 guarantee, which they claimed would be refunded after returning to KSA. However, there was no written assurance or clear process explaining how or when this refund would be made. In the end, I wasted my money. I transferred to another agency and obtained my UAE visa without any issues and without any guarantee fee, which gave me confidence and peace of mind. This experience clearly highlights the importance of transparency and honesty when dealing with such services. They should have disclosed the guarantee requirement before requesting payment, and as a result, I lost AED 547.”

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Posted 8 months ago

“UTM pretend that they applied for a Dubai visa, when I tried to track the visa application online using the official website, I could not find the application belonging the "application no". For sure not recommended to deal with UTM. I can't trust them anymore. Not professional at all.”

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Posted 5 years ago

“The call center team are so rude and they are always right and the customer is always wrong especially Mahmoud and Ranim,never again”

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Posted 6 years ago

“شكرا لثقتكم الغالية ولكن لم اسافر لبعض الظروف الخاصة بي وطلبت من سيادتكم تمديد مدة الصلاحية وارسلتم الرد ب لا واطلب من سيادتكم التمديد حتى ولو بمصاريف ليس عندي مشكله فى دفع اية رسوم ولسيادتكم جزيل الشكر والتقدير”

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(Dubai_E-Visa) - Posted 6 years ago

أهلا بك سيد علي، مع الاسف عندما تصدر التأشيرة السياحية الى الإمارات فإنها غير قابلة للتمديد الحل هو الانتظار لغاية انتهاء صلاحية الفيزا الحالية ثم استصدار فيزا جديدة أطيب التحيات

Posted 6 years ago

“Bery bad service and the name was written completely wrong”

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(Dubai_E-Visa) - Posted 6 years ago

Hello Mr. Hassan, Thank you for letting us know about the name issue in your visa. IT has been 16 days since we sent you the visa, did your trip go OK?

Posted 6 years ago

“We paid you online for Annie VERRAH Ndege but you did not give us the visa We want a refund please”

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(Dubai_E-Visa) - Posted 6 years ago

“خدمتكم ممتازه ومميزه”

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(Indian_E-Visa) - Posted 6 years ago

“والله خدمه ممتازه والله يعطيكم العافي”

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(Air Ticket) - Posted 6 years ago

“غير واضحين فى موضوع الضمان وعند انتهاء إجراء صدور التأشيره ادفع الرسوم لم يرسلهوا اليك حتى تدفع الضمان المطلوب وعند سؤالهم لماذا لم لم يخبرنا الموظف بالضمان قبل إصدار التاشيره يقولون انها موجوده فى الشروط والأحكام فبرجاء من الجميع قرات الشروط والأحكام قبل الموافقه عليها”

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(Dubai E-Visa) - Posted 7 years ago

أهلا بك سيد مصطفى كل الشكر لك على إعلامنا بالموضوع الحقيقة أن الضمان، رغم وجوده بشكل واضح و صريح داخل طلب التأشيرة، إلا أنّه يطلب من عديد قليل جدا من المسافرين و هم الذين في حالتهم لديهم احتمال المخالفة بالبقاء داخل الإمارات بعد انتهاء مدة التأشيرة إدارة الهجرة و الجوازات تغرم شركات السياحية بشكل قانوني بقيمة 5500 درهم اماراتي عن كل مخالف و بالتالي فإن الضمان المطلوب هو جزء بسيط من قيمة المخالفة ليس إلا بالنظر إلى ملاحظتكم، سوف نعمل على توضيح شرط احتمال طلب الفكالة بشكل أوضح للمتقدمين على الفيزا تقبل منّا كل الإحترام و الشكر و أطيب التحيات

Posted 7 years ago

“I have not received the visa and they took a levy on my card a comission more than 120 € it is not really I am disappointed because it not normal anyway”

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(Orwa@utmservices.com) - Posted 7 years ago

Dear Mr. Salman, We are very sorry to know that you are not satisfied with our services. We take your feedback very seriously and we will always try to find a solution for the issue. You have applied and URGENT visa with us which takes 24 to 48 hours to get issued. The visa has however been rejected because we discovered that you had another valid visa made from another source inside the UAE. Once you have 1 visa issued, any other visa application will get rejected immediately. It is not our fault, really. We have refunded the URGENT processing charges, but we cannot refund the basic visa fees because we already paid those fees to the UAE immigration department and we cannot refunded the charges from them. We deeply apologize for what happened, although there is no specific mistake from side, we understand your frustration with the entire issue. Best regards UTM Management

Posted 7 years ago

“مبلغ كبير”

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(Orwa@utmservices.com) - Posted 7 years ago

“مشكلتى ان ألقائم على طباعه التأشيرة قام بتغيير بند المهنه دون الرجوع الى مما وضع مستوايا الوظيفي فى مستوى اقل مما تسبب لى فى اثار سيئه على المستوى الأدبي والنفسي والمعنوي وأثر على معاملاتى مع اقرانى وشركاء العمل بدوله الامارات ألعربيه المتحدة”

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(Niri.romaissaaa@gmail.com) - Posted 7 years ago

تحياتي سيد عمرو، بداية اعتذارنا الشديد للي حصل،حاولنا التواصل مع حضرتك عبر الهاتف ولكن لا يوجد رد. بناء عمكالمتنا الهاتفية الاخيرة تم الاتفاق مع حضرتك عند التقديم للفيزا القادمة يرجى اعلامنا لنقوم بوضع المهنة التي تفضلها. وفي حال لم يتم استخدام الفيزا الحالية بامكاننا الغائها واعادة التقديم لحضرتك بالمهنة المناسبة. وكتقديم اعتذار لحضرتك سيتم خصم مبلغ ٢٠ دولار لللفيزا التي سيتم تقديمها معنا لاحقا، فقط يرجى اعلامي قبل التقديم وسيتم ارسال الخصم. تقبل منا كل الاعتذار ويرجى اعلامنا بالوقت المناسب لمعاودة الاتصال بحضرتك وتقديم الاعتذار شخصيا.

Posted 7 years ago

“مين يتحمل خساره التذاكر وحجز الفندق”

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(Niri.romaissaaa@gmail.com) - Posted 7 years ago

“افضل معاملة شفتها”

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(Mahmoud@utmservices.com) - Posted 7 years ago

“U don’t give a good explanation or let the customer have knowledge about the refusing visas or u don’t satisfy the customer need”

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(Mahmoud@utmservices.com) - Posted 7 years ago

Dear Ms Jamila, Thank you very much for your feedback. We are terribly sorry that your visa has been rejected, but we are sure you are aware that the visa comes from the UAE government, we are an agent serving you, we are not the government, so the rejection did not come from us. The UAE government policy is not to give the reason for visa rejection, again, it's the UAE government policy, no our policy. Again, we are very sorry for the rejection, but it's out of our hands. Best regards UTM

Posted 7 years ago

“مع لاسف لا عشان انا مدرب رياضي مسوين لي تنفيذي مبيعات كلامت الموظف قلي لازم تتفع مرة ثاني 😭”

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(Orwa@utmservices.com) - Posted 7 years ago

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

UTM Travel & Visa Reviews

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