Vayama.com Reviews

Name: Vayama.com
Rating: 1.00

1.0 Rating 38 Reviews

0 %

of reviewers recommend Vayama.com

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1.0

Based on 38 reviews


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1.650.265.1856

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As others have experienced, Vayama is a terrible company. They are refusing to refund me $1400 for a cancelled flight. The airline has already verbally confirmed to me that I am entitled to it, but Vayama refuses to process the refund after having first told me they were applying for it. They will ignore you and lie to you when they can no longer ignore you. Just deal directly with the airline and not these scammers.”

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Posted 3 years ago

“Very Bad Company Booked two ticket to Italy. Called Vayama to see if the flights were being cancelled because of covid. Was told the flight were cancelled due to covid and also received an email from them stating. Your booking has been cancelled. Following an airline schedule change, the airline has cancelled your flights. The airline didn't provide alternative flights, which means the only option is to request a full refund. We have started the refund process and will update you on the status via email. 10 months later still no refund processed by Vayama. Now they state I am not due refund from airline because I cancelled flights. I woud accept responsibility for this if I was not told by thier staff that the flights were cancelled dut to covid and notified in writing that this was the case. Next stop for me is to file complaint with Department of Transportation and Connecticut Attorny General”

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Posted 3 years ago

“Do not dare use Vayama Our trip to Mexico got cancelled by Aeromexico since September due to Covid-19. Since then we have been trying to obtain our refund with no luck. Our case was September 6th , 2021. We got a reply saying our refund would be processed within 4-6 weeks. It has been 3 months and there is not a sign of such refund. We have not been able to talk to a representative since September. As we contact them through the only possible way there is , email, we get the same answers. Do NOT EVER use this service. They are the most unprofessional company I have ever dealt with.”

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Posted 3 years ago

“I purchased a multiple destination ticket from Vayama, which included departure from Washington Dulles Airport on 30 August to Bamako. Unbeknownst to me, Royal Air Moroc were not flying, but yet still allowed customers to purchase a ticket. Therefore the ticket was cancelled, without any explanation and/or further deliberation. Instead, Vayama is blaming both Emirates and Royal Moroc, since my full ticket included a flight from South Sudan to DC via Emirates, then shifting to Royal Moroc, with the total cost of $1,619.00 USD. The ongoing excuse is the delay of releasing the funds is due to COVID restrictions, please be patient. It's been four months, and we are heading into the new year of 2021. They have no sympathy, knowing people have been undergoing financial constraints, yet they have the audacity to keep my funds hostage. After my ticket was abruptly cancelled, I had to purchase another ticket to the same destinations at a higher cost due to the time constraints for the total amount of $1,865.00. Yet the travel agent and these airlines have no regard for their customers, who work hard to afford such expensive trips to attend to family and medical issues in countries thousands miles apart from the hardship duty station I currently work in, South Sudan. These airlines and travel agent (VAYAMA) are a disgrace and I will not rest until I receive my refund!”

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Posted 3 years ago

“DO NOT use, awful service!”

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Posted 3 years ago

“This is the most irresponsible agency I’ve ever dealt with. I booked a ticket before Covid. The airline canceled my flight. I’m trying to rebook but vayama doesn’t answer any calls. They are also lying sending messages that they are waiting for a refund when in fact the ticket has an open status and no one asked the airline for a refund. This is outrageous!”

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Posted 3 years ago

“I got refunded from Turkish airline via Vayama and they claim they sent $ to my CC I don’t have any longer I connected them multiple times via email and request payment in mail. They still refuse to pay me back claiming my $ was refunded to closed CC and VISA stole my $ not them. I reported them to BBB and they have generic response. We send requests check with your bank. Don’t do business with them and I am hiring attorney to help me on end .”

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Posted 3 years ago

“My flight has been canceled due to COVID-19 travel restrictions and I have not received a single response from them, only a generic email saying they will request a refund from the airline and asking us not to contact them. It has been more than 3 weeks past the date of the flight and I have not received any confirmation or update about the refund. They do not reply not answer calls. I should have booked directly via the airline and not Vayama. Even if I would get a voucher back, would be good, but this is just unprofessional customer service.”

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Posted 3 years ago

Vayama.com is rated 1.0 based on 38 reviews