Wallis Reviews

Name: Wallis
Rating: 1.71

1.7 Rating 186 Reviews

17 %

of reviewers recommend Wallis

Company Reviews

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Metrics

1.7

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality clothes at good prices with ease of exchange or refunds if they don't fit.”

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Posted 6 years ago

“Very good service from Wallis and their clothing is always of a high quality.”

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Posted 6 years ago

“Excellent range of clothes. Good quality items, delivered quickly.”

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Posted 6 years ago

“Purchased a very nice dress for my wife at av rey good price , which was trendy and very stylish.”

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Posted 6 years ago

“Very happy with the prices and product discount that are applied. The shipping costs are a little bit high but the time of arrival is very good.”

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Posted 6 years ago

“My online order was delivered quickly, and when one of the items needed to be returned, the shop I went to were friendly and helpful.”

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Posted 6 years ago

“The colleague at the cash desk was very friendly and genuinely concerned about the quality of my shopping experience. We had a light hearted conversation while she handled my purchase. A pleasant change from staff members who use the same automated chat lines and have difficulty speaking and serving at the same time.”

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Posted 6 years ago

“Great new designs”

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Posted 6 years ago

“Beautiful and varied designs on offer at fabulous prices. Excellent customer service and delivery options too.”

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Posted 6 years ago

“Ordered 2 dresses, had to chase them as not received, but on chasing response was speedy. Ordered 2 dresses and both lovely.”

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Posted 2 years ago

“Had a good selection of goods.”

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Posted 6 years ago

“Had my eye on a jumper on their website for a while, but in the run-up to Christmas, I couldn't justify spending that much on myself. Luckily, my size was still in stock when Wallis ran their Black Friday offer so I thought "stuff it, too good an opportunity to miss!" Took longer than expected for the order to be dispatched & delivered but it was definitely worth the wait!”

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Posted 6 years ago

“Hi just a update went through what'sapp and was helped to get my return label .went to my local collection point to return my parcel and my refund was in my account by the end of the week .”

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Posted 2 years ago

“I have often purchased from Wallis & never had a problem but I sent an item of clothing back & Wallis have received it on 23rd May but I have had no correspondence from them & no refund & I can not call anyone to report this.”

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Posted 5 years ago

“Have tried several attempts to get my returns label but too no avail .Have sent a email so fingers crossed not holding much hope having read these reviews Only wished I'd seen these before ordering. You live and learn !”

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Posted 2 years ago

“Had problems getting a refund from Wallis. Tried all sorts of ways to get in contact all failed but I did get in touch via Facebook messenger and got a response almost immediately. Haven't got the refund yet but they have confirmed they have put it through both on messenger and e-mail.”

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Posted 2 years ago

“I am very disappointed with the length of delivery time. My order is taking two weeks to come into store. I realise that I could have received it quicker if I had chosen to pay extra, but I still think two weeks is a long time.”

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Posted 6 years ago

“Ordered some clothes from Wallis. I wish to return them however their portal isn't working to generate a return QR, Emails back and forth are a joke trying to get a return label. No phone line either or live chat. Found resolver which will complain to wallis on your behalf for free, their phone number doesn't work. Can't even get an address to send items back. Will never order from this company again!!! I just want to return these clothes. Unreal.”

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Posted 1 month ago

“They don’t like issuing refunds and do their best to hold onto customers’ money for as long as possible! Refunds are often ‘missed’ too, so a close eye needs to be kept to make sure the money is returned if you do need to return an item. ‘Sharp practice’ it used to be called! Also, they deduct returns fees from the refund, even if you’ve paid for free postage & returns. Only buy if desperate!”