Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sofa bed is lovely and very comfortable to sleep on. Velvet fabric has already had a spill on but came out easily so the stain resistant claim is impressive and works! Thank god! Happy with the service and product received.”

Helpful Report

Posted 6 years ago

“Great experience at the showroom and a nice cuppa. Settled on an Atworth sofa bed and a memory foam mattress. Best sofa bed seen from all the stores and online I have found. Arrived and equally impressed as the one in the showroom.”

Helpful Report

Posted 6 years ago

“Great sofa bed at a reasonable price. Pricier than others I looked at but looked better quality. Mattress is comfortable. Fabric is stain resistant but not had reason to test yet. Overall very happy.”

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Posted 6 years ago

“Wonderful experience from ordering samples and advice on choosing my item and options through to delivery. Product is very good quality and very comfortable. Very pleased customer.”

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Posted 6 years ago

“I don’t normally leave reviews but I had a really great visit to Willow and halls store and I’m thrilled with my new sofa bed. It looks even nicer than the one I tried in the store and the velvet is a good colour match for the sample they gave me. Delivery was easy and only took about 20 minutes which was a pleasant surprise. I’ve recommended them to my friends already so thought I should share my feedback online too!”

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Posted 6 years ago

“Beautiful showroom and products. Everything was great and the sofa bed looks stylish and is very comfortable both as a sofa and bed. Good quality, glad I spent slightly more than elsewhere in the end.”

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Posted 6 years ago

“Gorgeous sofa bed and sofa. Can see some issues in a few reviews but I personally had a seamless experience as did 2 of my friends I recommended the company too. The items are really good quality too and the velvet fabric beautiful. Very happy with my purchases and the service.”

Helpful Report

Posted 6 years ago

“Very happy with my sofa and sofa bed. Look very stylish and both are comfortable especially the sofa bed which guests say is the best night sleep on one they've ever had. Can not fault this company. Excellent all round.”

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Posted 6 years ago

“Lovely staff and products. Sofa bed and bed both superb quality and arrived on time and delivered by some splendid delivery men. Very happy with my purchases.”

Helpful Report

Posted 6 years ago

“Lovely staff and products. Sofa bed and bed both superb quality and arrived on time and delivered by some splendid delivery men. Very happy with my purchases.”

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Posted 6 years ago

“Great sofa and sofa bed. Good quality and velvet fabric is lovely. Looks beautiful and very comfortable. Happy with my purchases. Service was helpful and friendly also.”

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Posted 6 years ago

“Really lovely showroom and staff and I found ordering and the website easy to use which was nice for a change. My sofa bed is delightful. Used as our main sofa it looks stylish whilst also being able to be used when we have large family gatherings. Everyone has slept really well on it. Delighted with my purchase.”

Helpful Report

Posted 6 years ago

“Great experience in the showroom. Nice glass of bubbles on arrival and really friendly and helpful staff. Ordered a sofa bed which arrived this week and delighted with it.”

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Posted 6 years ago

“Great sofa bed and armchair. Quality is really good and reasonably priced too for British made products compared to other retailers. Service was good and delivery men very helpful in getting it up to my 4th floor flat.”

Helpful Report

Posted 6 years ago

“Ordered the Fosbury as liked that I did not have to remove any cushions. Makes it really easy to use in the week when I stay at my London studio flat with work. Delighted with it. Mattress is very comfortable too and using it 3-4 nights a week.”

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Posted 6 years ago

“Gorgeous sofa and British made! Really happy with it and the team were really helpful all the way through ordering to delivery.”

Helpful Report

Posted 6 years ago

“Love my new sofa and sofa bed. Ordered the Foxcote as looked really stylish and the sofabed mattress was really good quality in the showroom. Delighted with both and the service was friendly and helpful. Thanks.”

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Posted 6 years ago

“Gorgeous products, love my sofa bed! Great quality”

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Posted 6 years ago

“Spot on service and great sofa bed. Needed it for my flat for when friends come to stay regularly. Used a few times already and had lots of comments about how comfortable and good looking it is.”

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Posted 6 years ago

“Ordered a sofa bed and bed for my second home in Cornwall. Liked that all the items were British made and had a more traditional feel than others which suited our house. Items arrived and look great. Good service all round too.”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews