Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been really impressed by Willow & Hall - it's the first time I have dealt with the company, and would certainly recommend them. The website is clear and their products are well-photographed, with lots of relevant information. I ordered fabric swatches, which arrived very promptly and I was pleased to see that the fabrics were very similar to the impression I had gleaned from the website. After ordering online, one of their very pleasant customer service staff called to confirm everything. The delivery firm were excellent too - I received a call to arrange a convenient delivery time the following week, then on the morning of my delivery I was called again and given a more precise time-slot, which was very helpful. The delivery crew were extremely efficient and friendly.”

Helpful Report

Posted 9 years ago

“Excellent service. All staff very helpful and diligent. Sofas great on arrival.”

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Posted 8 years ago

“You get what you pay for, or so they say. I would say with W&H you actually get alot more than you pay for. Excellent service from start to finish, I have never had such polite delivery men, the sofas (we have brought two on separate occasions) are superb, well made, comfy and will last forever.”

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Posted 10 years ago

“They were very helpful when I phoned for advice. They also sent a pack of fabric samples very quickly.”

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Posted 11 years ago

“Really great showroom and sofa beds are fantastic. Received on time by a very friendly and helpful delivery team and the sofa bed is excellent. Looks stunning and very easy to use and comfortable. Delighted. Thank you.”

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Posted 6 years ago

“Super sofa bed in a teal Matt Velvet. Looks on trend and my friends who have slept on it have all commented how comfortable it was. Delivery for me was fine, I got an early slot at 7am before I headed to work so happy with that.”

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Posted 6 years ago

“Very good shop with helpful staff and excellent piece of furniture. Very happy with my purchase and will be ordering from them again.”

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Posted 6 years ago

“Super sofa bed. Memory foam mattress is very comfortable and it looks great as a sofa too. Everything went smoothly. Really glad I found this company.”

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Posted 6 years ago

“Lovely and helpful staff on the phone and I did a very good showroom video appointment as I live too far away from the showroom. Was skeptical but did work very well. Delighted with my sofa bed, exactly as hoped.”

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Posted 6 years ago

“Lovely sofa bed and armchair. Have used it recently with guests and everyone has been very complimentary on how comfortable the sofa bed is and how nice it looks. Would highly recommend.”

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Posted 6 years ago

“Sofa bed and matching sofa arrived on time and look splendid. Velvet is gorgeous and soft and everything looks and feels really lovely. Delivery was smooth also and very accommodating with my limited availability.”

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Posted 6 years ago

“Lovely staff who were very patient and helpful when I was trying to choose all my options. Sofa arrived on time and looks great. All very good.”

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Posted 6 years ago

“I treated myself to a new king size bed from Willow and Hall when I moved house (our first ‘proper’ furniture purchase) and I’m so glad we decided to spend a bit more for something that looks really special. I’ve always had metal bed frames or Ikea jobbies in the past which did what I needed but never felt like a focal point in the room. Now I’ve got my big bedstead with all the quilting and scrolling my bedroom looks like it belongs in a country manor and I love coming home to it now! Quality has been great, especially as I had to take a leap of faith and order online without seeing it as they only had a few models in the showroom. Really pleased I went for it!”

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Posted 6 years ago

“Purchased a bed for our master bedroom. Very comfortable and looks good. Price was far better than we found elsewhere for the quality. Very pleased with our choice.”

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Posted 6 years ago

“Purchased a sofa and armchair in the shell print. Both look beautiful and are very comfortable. My dog has stolen the armchair from us all!”

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Posted 6 years ago

“I ordered a Wishford sofa and armchair after I saw the sofa in a magazine and fell in love! They didn’t have the sofa in the showroom but they had the armchair so I got to see that and put the different fabrics on it. I like the yellow velvet in the picture I saw so I ended up choosing a velvet but in a dark blue (I wasn’t bold enough for the yellow!) The people in the showroom were lovely and I felt really at ease placing my order. They gave me an estimated delivery date but it did take one week longer than they said to get to me but was definitely worth the wait. My living room looks amazing now and I’ve had so many compliments!”

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Posted 6 years ago

“Sofa bed delivered today and looks delightful and good quality. Ordering and delivery went smoothly and everything has been very pleasant. Will be ordering again soon.”

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Posted 6 years ago

“Fantastic sofa bed and sofa. Beautifully made and look great in my living room.Fantastic sofa bed and sofa. Beautifully made and look great in my living room. Service was great especially the delivery men which were very polite and friendly.”

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Posted 6 years ago

“I bought a sofa bed from Willow and Hall a few years ago and it’s been brilliant, so decided to go back to order my new bed. The main thing I liked back when choosing my sofa bed was the range of fabrics and they have even more now! I visited the showroom because I like seeing the big piece of each fabric as it helps me envision how it might look on the bed frame. They didn’t have the styles I liked from their website in the store, but seeing the fabrics was useful and the shop assistant was really helpful in helping me envision what the style I liked might look like. Bed is now in place and looks top notch and I still think I chose the right fabric - thank you Willow and Hall!”

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Posted 6 years ago

“Really great one fold sofa bed. Really luxurious and very easy to use as no need to remove any cushions. Very happy with my purchase and service.”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews