Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was ready much sooner than we had expected but Willow and Hall were happy to deliver when we were ready.”

Helpful Report

Posted 8 years ago

“I received a thoroughly professional service throughout the buying experience. Helpful staff who took time to answer my many queries. Timely delivery of samples to consider. Friendly and professional delivery staff. An excellent product. Overall delighted with my purchase”

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Posted 7 years ago

“Polite, friendly and efficient sales and delivery staff.”

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Posted 8 years ago

“we were very impressed both with the ordering process online and excellent delivery service.”

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Posted 10 years ago

“Very good service. Good quality for the price. I like the fact they are made in England.”

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Posted 8 years ago

“Excellent Company and fantastic service, will be happy to recommend the company to our family and friends.”

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Posted 9 years ago

“The whole process was very smooth and easy. We placed our order online and received a confirmation phone call the next day. This was to confirm the details of our order and to check on any potential delivery location problems - parking restrictions, narrow streets etc. W & H kept us informed through the production process and emailed when the sofa was ready for delivery. The delivery guys emailed to confirm delivery date and estimated arrival time. They phoned when they were close. Sofa was delivered to chosen room and all packaging removed.”

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Posted 7 years ago

“The customer service experience from order to delivery was wonderful and easy. We are very pleased with our sofabed and would definitely recommend to friends and family.”

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Posted 7 years ago

“Helpful staff and good sample service to help choose material. Delivered in stated time slot to upstairs bedroom. The Appley is an excellent design for a comfortable sofa bed that takes up little space.”

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Posted 7 years ago

“Really good service and lovely made product. Samples were sent promptly and item arrived on time delivered by some very lovely delivery chaps. Product is such good quality. Delighted.”

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Posted 7 years ago

“Good service in shop. Delivery v professional.”

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Posted 9 years ago

“Great company, very organised and polite staff.”

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Posted 8 years ago

“Excellent customer service, and communication. Accurate delivery times, and order times”

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Posted 9 years ago

“Excellent quality. Courteous and efficient delivery people.”

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Posted 8 years ago

“Escellent customer service, good value for money, charming and skilled delivery men.”

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Posted 8 years ago

“I was pleased with the sofa which was delivered on time. The drivers explained how to operate it once installed in the bedroom. One slight critism was the smell of adhesive? when unpacked but after a few days of airing this has disappeared. I look forward to using it for visitors soon.”

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Posted 8 years ago

“Very good”

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Posted 8 years ago

“Great service”

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Posted 9 years ago

“Liaison regarding delivery was perfect. Deliverymen were courteous and professional and took great care when positioning new bed love seat in room. They carefully assembled it and demonstrated how to operate it without feeling rushed.”

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Posted 7 years ago

“Excellent service. My sofa bed arrived ahead of schedule and the delivery team showed me how to use it etc.”

Helpful Report

Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews