Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

Write Your review

Tell us how Willow & Hall made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service in store and very helpful delivery team”

Helpful Report

Posted 8 years ago

“Will definitely recommend”

Helpful Report

Posted 8 years ago

“Excellent”

Helpful Report

Posted 7 years ago

“Helpful & friendly”

Helpful Report

Posted 8 years ago

“Clear communication and management of expectations. Polite, accessible and customer focused, they clearly understand the value in wrapping a good customer experience around their products.”

Helpful Report

Posted 10 years ago

“Good communication throughout including delivery.”

Helpful Report

Posted 11 years ago

“Efficient and friendly service - both the sales team and the delivery team.”

Helpful Report

Posted 8 years ago

“Prompt supply of material samples, easy to order and item delivered when they promised.”

Helpful Report

Posted 11 years ago

“Excellent delivery - came exactly when they said they would. Excellent customer service by phone too - very friendly and professional.”

Helpful Report

Posted 10 years ago

“Excellent in delivering as and when promised.”

Helpful Report

Posted 9 years ago

“Fantastic service from start to finish”

Helpful Report

Posted 9 years ago

“Rang to say when they would arrive, very competent in placing the furniture, polite and took time to demonstrate the opening and closing of the sofa bed.”

Helpful Report

Posted 7 years ago

“I ordered my new sofa on line having read people's feedback and decided that this is what I wanted and I have not been disappointed.”

Helpful Report

Posted 8 years ago

“Fantastic service. Kept in touch regarding delivery and time slots. Every team member we spoke to was very helpful”

Helpful Report

Posted 8 years ago

“Very efficient, polite and informative”

Helpful Report

Posted 10 years ago

“Lovely showroom and Cian made us feel so welcome and nothing was too much trouble for her ... Even had a cheeky glass of wine whilst choosing some lovely sofas and chairs ... Definitely would go back.”

Helpful Report

Posted 9 years ago

“Very reliable, friendly service.”

Helpful Report

Posted 11 years ago

“great service through the process”

Helpful Report

Posted 8 years ago

“Great Product and certainly the best we have seen in sofa bed design across a range of manufacturers. Really good customer service and a very good sales room in Chiswick where you can try the product and see the full range of materials and designs - well worth a visit.”

Helpful Report

Posted 7 years ago

“I ended up taking months agonising over my choice but so glad that I ended up choosing Willow & Hall. Definitely order some free samples before ordering, the service is excellent and really helps you to visualise your new colour scheme.”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews