Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 8 years ago

“No problems with any aspect of the purchase.”

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Posted 7 years ago

“Staff were extremely helpful in decision making. Order and delivery went exactly as planned.”

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Posted 9 years ago

“Great product and wonderfully helpful delivery service”

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Posted 8 years ago

“Ease of ordering, ease of rearranging delivery and timely-speedy-polite delivery people.”

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Posted 7 years ago

“Excellent quality, good communication and excellent delivery service. Very happy. Zero complaints!”

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Posted 7 years ago

“Excellent service, the staff at the Chiswick showroom were very helpful and we were able to delay delivery until a suitable time.”

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Posted 9 years ago

“Excellent customer service, particularly when I needed to return the first item and order a different size.”

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Posted 8 years ago

“The ordering and delivery was exactly as explained. Delivery guys were great. Very careful and helpful.”

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Posted 9 years ago

“Excellent service. I needed a small sofa bed, however trying to match the colour was not easy over the Internet. I rang up, and was told if I sent a photo of the curtain fabric, they would send a selection of swatches. These arrive quickly, with a Willow & Hall tea bag, one sample was perfect. I ordered over the phone, where I was dealt with very efficiently by a very nice young man! The sofa was expert Y delivered to Yorkshire within the expected delivery time. Thrilled to bits with it,thank you so much.”

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Posted 7 years ago

“Very good, helpful and knowledgeable staff. Delivered in four weeks. Delivery staff were very good as well.”

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Posted 7 years ago

“Excellent service. Professional, courteous staff. Ordered several swatches of fabric plus details of the Sofa Beds I was interested in - all arrived the next day. Placed my order online, then received a courtesy telephone call to review the order and talk through time scales for delivery. Very impressed.”

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Posted 7 years ago

“I love this company. I have bought two pieces of furniture from them and I find their service and quality excellent.”

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Posted 7 years ago

“Reassuring attention to detail and great communication. Excellent customer service.”

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Posted 11 years ago

“My order was acknowledged immediately, I was given a time frame, kept up to date with progress of order & mattress was dispatched far earlier than estimated.”

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Posted 9 years ago

“Great communication, sofa delivered when promised, good delivery service and a nice sofa!”

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Posted 9 years ago

“We researched for the best sofa bed we could get. W&H provided the most customised options paired with excellent quality. Went to visit the showroom and was very pleased with the customer service.”

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Posted 8 years ago

“fantastic customer service and friendly promptly courier service too.”

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Posted 9 years ago

“Excellent & hassle free”

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Posted 11 years ago

“Kept well informed. Product on time and as described. Helpful staff. Good value and choice.”

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Posted 9 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews