Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Attentive intelligent staff in showroom, fantastic products at reasonable price, delivery on time great communication. Wonderful we are recommending to all our friends.”

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Posted 9 years ago

“So helpful and knowledgeable”

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Posted 6 years ago

“Quality product, excellent customer service and friendly, professional staff. Will use again.”

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Posted 8 years ago

“Excellent service highly recommended. Thank you!”

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Posted 8 years ago

“Excellent service. Would happily recommend them or buy from them again. The delivery team were on the doorstep (in the country near Stratford upon Avon) by about 0720 (and we were their second delivery!). Haven't slept on the sofa bed yet, but as sofa it is just what we we needed and a fine piece of furniture. We are very pleased.”

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Posted 7 years ago

“Very helpful service from knowledgeable people from start to finish. A beautiful and very comfortable sofa-bed. We're delighted.”

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Posted 8 years ago

“I moved from my house to a flat on March 1st and took the sofa bed with me. My son helped with the move and he stayed for 3 nights and said the mattress was the most comfortable he had ever slept on. He was very interested in it so you may be hearing from him.”

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Posted 7 years ago

“Great service in the shop to the delivery of the sofa bed.”

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Posted 7 years ago

“The showroom advice lady was excellent and a great help in choosing the best fabric etc. Delivery was on time and the delivery men were very helpful and assembled the sofa bed with advice. I`m really pleased with the quality and finish of both sofas and will certainly recommend your company to my friends.”

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Posted 7 years ago

“Have ordered but not yet ready for delivery. Nevertheless so far have had excellent attention.”

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Posted 8 years ago

“The service from order to delivery has been excellent. Thank you. I would use this company again.”

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Posted 11 years ago

“I came across Willow & Hallow when googling for a sofa bed. I was really impressed with the website, catalogue and fabric swatches I received in the post. The sofa arrived really quickly, and just as described. I would definitley buy from Willow & Hall again and am looking forward to visiting the brand new showroom.”

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Posted 9 years ago

“Very friendly & effientient”

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Posted 8 years ago

“Excellent customer service on the phone.”

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Posted 7 years ago

“I was a bit worried when I ordered my sofa because it was so different in style to what I normally go for, but I wanted to get a statement piece for my living room. What can I say? It was a brilliant decision. The sofa truly is a statement and everyone who visits asks me about it. I never thought I?d be someone to go a velvet sofa, let alone in mustard and with a button back but I haven?t looked back. Ordering and delivery were simple and I wouldn?t hesitate in ordering from Willow & Hall in the future.”

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Posted 6 years ago

“Excellent customer service, from point of sale over the telephone, down to delivery.”

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Posted 7 years ago

“Good”

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Posted 8 years ago

“I cannot fault the service: the website was really easy to use, material swatches arrived promptly and the sofa was delivered when expected.”

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Posted 10 years ago

“Ordering was made very easy. The delivery team were excellent.”

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Posted 8 years ago

“Absolutely excellent service. The staff were always polite and pleasant and very competent.”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews