Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company did everything well from informed customer services prompt response to calls , good info re delivery times , polite delivery staff An excellent service throughout”

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Posted 8 years ago

“Excellent service and very helpful and polite staff.”

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Posted 9 years ago

“Excellent service throughout.”

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Posted 9 years ago

“Thank you very much, easy to order , great delivery team”

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Posted 8 years ago

“Whole purchase seemed like a buying experience rather than just a purchase”

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Posted 9 years ago

“Excellent customer service - very helpful in the store. Also the team that delivered the sofa were professional and very friendly.”

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Posted 7 years ago

“Friendly and helpful from order to delivery!”

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Posted 8 years ago

“Customer service is second to none. Quality of good is excellent.”

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Posted 9 years ago

“Great service”

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Posted 6 years ago

“Excellent service and products”

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Posted 8 years ago

“Lovely, high quality item, very solid bed, and the fabric is also of high quality, light blue linen, and well-upholstered. It's an extremely solid, well constructed sofa-bed but very heavy to move around, so I did strain my back. I didn't expect it to be quite so heavy. It took me a while to get used to putting it back into the seat position. Very well packaged and helpful, polite strong, delivery men who delivered on time.”

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Posted 8 years ago

“The Willow and Hall team were extremely helpful in choosing the fabric and the mattress type for my sofa bed.”

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Posted 11 years ago

“Excellent service. Sofa bed delivered ahead of schedule.”

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Posted 9 years ago

“Pleasure to deal with - from the order to delivery.”

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Posted 10 years ago

“Great Service, speedy response to order and very quick delivery.”

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Posted 9 years ago

“Excellent service from start to finish, highly recommended”

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Posted 8 years ago

“Delivered on time but to very helpful and friendly men. They took the packaging off, placed it where I wanted it and showed me the features of my new Ottoman.”

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Posted 8 years ago

“Excellent service throughout from calling to purchase, to waving away the delivery men. 2 seater is excellent quality and build, we will probably order another soon”

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Posted 7 years ago

“Lovely sofa bed delivered on time and I am delighted with it”

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Posted 9 years ago

“From first arrival at the showroom to delivery of our sofa-bed the service could not be faulted. Staff in the showroom were polite, helpful and patient whilst we chose what we wanted. Ordering was done without any fuss - we were offered a drink whilst we went through the process - even paying was painless! The Sofa-bed was delivered without any problems and within the agreed time frame. Again the delivery drivers were polite and helpful when they assembled the necessary bits. It now looks and feels wonderful - I hope we get many years of comfortable use from it.”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews