Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

Write Your review

Tell us how Willow & Hall made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from the team from order to delivery”

Helpful Report

Posted 9 years ago

“Very good from show room to delivery”

Helpful Report

Posted 8 years ago

“The perfect experience - W & H produce a well constructed, high quality product which I highly recommend. The ordering process was easy, W & H checked to make sure the fabric was correct, the delivery was scheduled within the promised time and the delivery team could not have been more helpful or courteous. The two seater bed settee that we bought is extremely comfortable and we couldn't be more pleased.”

Helpful Report

Posted 7 years ago

“Delivered earlier than expected”

Helpful Report

Posted 9 years ago

“Excellent product and good and timely communications”

Helpful Report

Posted 9 years ago

“Impressed all round, slight blip organising the delivery (mostly from my side as it's very hard for me to take time off work) but the team managed to secure me a delivery at 6.30am which was excellent. I didn't mind waiting a few more weeks to receive the order to ensure a suitable tine was accommodated.”

Helpful Report

Posted 6 years ago

“Arrived a week before they said it would and the delivery team were brilliant”

Helpful Report

Posted 8 years ago

“Great service on the phone and everything arrived perfectly. Lovely furniture.”

Helpful Report

Posted 7 years ago

“Could not fault every aspect of the service. I ordered a size too big for my space and the company exchanged it for a smaller one without charge and credited me the difference. Outstanding service. Will consider them first in future.”

Helpful Report

Posted 9 years ago

“Welcoming and efficient showroom and staff, good service and very helpful delivery team.”

Helpful Report

Posted 8 years ago

“Very good customer service information and samples delivery on time .”

Helpful Report

Posted 7 years ago

“Enjoyable visit to showroom. Lady spent considerable time giving us helpful advice on models and materials. Follow up phone calls were dealt with efficiently. Polite delivery man took shoes off on entering.”

Helpful Report

Posted 9 years ago

“First class service”

Helpful Report

Posted 9 years ago

“Great Blanket Box and very well priced. Looks very stylish in our bedroom. Easy to order and pay for online but then I received a follow up call to go through it all again which I felt was a little over-dotting the i's but then again I suppose as it's a bespoke order they need to make sure the customer is happy. Delivery was faultless.”

Helpful Report

Posted 7 years ago

“I ordered online and you rang next day to say I hadn't ordered a colour sample and arranged for one to be sent out. We also had to make a change to the order late in the day and this was done with ease despite it being a complete change in product. Highly reccomend the company. Product delivered on time, great communication about delivery and excellent quality product. Thank you.”

Helpful Report

Posted 6 years ago

“Excellent customer service and delivery would highly recommend them and buy from them again”

Helpful Report

Posted 7 years ago

“Really old service from website, to shop, to delivery.”

Helpful Report

Posted 9 years ago

“Superb service from placing the order to receiving the items. Will use again.”

Helpful Report

Posted 8 years ago

“My sofa was available far quicker than I expected. Your delivery team was absolutely fantastic!”

Helpful Report

Posted 9 years ago

“helpful on telephone, good website and excellent service”

Helpful Report

Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews