Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the Foxcote sofa bed as wanted something that looked like a sofa and was stylish but could use when friends and family stay in my London apartment. Looks gorgeous and very comfortable.I received helpful and friendly staff throughout ordering and delivery.”

Helpful Report

Posted 6 years ago

“Ordered an Appley as was perfect for guests and easy to roll out and put away. It arrived this week a few days ahead of 5 weeks which was great and fits perfectly in our study. Looks stylish and comfortable. Can't complain. All top notch - service and product.”

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Posted 6 years ago

“My bed and mattress arrived and are beautiful. So comfortable too. Very happy thankyou for all your help too in selecting the right fabric from the hug choice.”

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Posted 6 years ago

“Received my sofa bed yesterday and really like it. Velvet is really nice and soft.”

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Posted 6 years ago

“My experience was excellent. Ordered online, received a call the next day to confirm my order which was nice to have and a sample and the item arrived on time and was just as I hoped for. Very comfortable and great quality.”

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Posted 6 years ago

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Posted 6 years ago

“Very happy with my sofa bed and the customer service I received from Willow and Hall. Beautiful mattress which guests have slept on and said as comfortable as their bed.”

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Posted 6 years ago

“So impressed. I visited the Showroom before purchasing which I would recommend if possible as it was really helpful in terms of making a selection on the customisation's. I went for the middle cushion option, siliconised hollow fibre and a memory foam mattress. They feel very luxurious.”

Helpful Report

Posted 6 years ago

“I thought that the samples were lovely and the cosy pack I receieved. Excellent support from customer services in helping me choose the right options for me too. Item arrived on item and as I hoped. Beautiful.”

Helpful Report

Posted 6 years ago

“Lovely furniture! I ordered the Wishford sofa and the Buttermere sofa bed for an AirBnB we rent out and I have been so impressed with the feedback we have received and also how durable the sofas and fabric are. If you have kids, pets and need something that will last, this is the company for you!”

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Posted 6 years ago

“A wonderful company to deal with, everyone I spoke to was polite, informative and made me feel really valued as a customer. I couldn't recommend more!”

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Posted 6 years ago

“Great customer service both in showroom and over the phone. Clear communication and constant updates on the progress of order. And a fantastic sofabed at the end of it!”

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Posted 6 years ago

“What a great product! Absolutely love my items and the delivery service was amazing! Highly recommend.”

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Posted 6 years ago

“Lovely product and brilliant service!”

Helpful Report

Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews