Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good all round, recommended”

Helpful Report

Posted 9 years ago

“Customer service in the shop was excellent. You underpromised and overdelivered - the sofa came much more quickly than we expected. It looks great and is very comfortable).”

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Posted 8 years ago

“The whole process, from requesting swatches to delivery of the sofa was done efficiently and with care.”

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Posted 10 years ago

“Well made, very sturdy, excellent customer service, fabulous fabric, delivered on time. A bonus was it came with 2 scatter cushions which I did,t expect. A little bit firm to sit on at first but softening up nicely. Well done Willow and Hall”

Helpful Report

Posted 8 years ago

“Always a worry buying something online but fantastic product with fantastic service. From start to finish everything was as I hoped. The only thing they could have done better was maybe an email at some point to let us know progress but very happy overall. Sofa is comfortable and couldn't believe they could fit such a thick mattress inside it so guests will have a comfortable night.”

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Posted 7 years ago

“Great Service”

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Posted 8 years ago

“Good customer service for ordering and for delivery.”

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Posted 11 years ago

“service was first class first chair I ordered was to big so I returned it without question. I am delighted with my new order. Delivery men excellent on every occasion thank you will order again”

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Posted 9 years ago

“Excellent service. Very helpful answering initial enquiries and then following up with the status of my order.”

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Posted 10 years ago

“Very nice new shop (if a little tricky to find) very helpful staff, selling a good quality product. The delivery was made on time, and the delivery men assembled the product in the room without any problems. It all went very well.”

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Posted 9 years ago

“Amazing service throughout, from first click to after sales The product is awesome too 5 stars from me”

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Posted 7 years ago

“Sent regular correspondence, checked order and delivery chaps were fab. Thank you”

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Posted 7 years ago

“Good quality . Good service.”

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Posted 7 years ago

“Great service and wonderful delivery chaps, polite, tidy and knowledgeable!”

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Posted 6 years ago

“We are really delighted with the sofa bed we bought from Willow and Hall recently. It has already been used as a bed for guests and was just perfect. We were very impressed with all their service, starting from the efficient and courteous help in their London showroom. Then when the bed arrived the men delivering arrived on time and they couldn't have been more helpful. we will certainly recommend this company to our friends.”

Helpful Report

Posted 7 years ago

“Everyone we had contact with at Willow and Hall, from their Chiswick showroom staff, to their customer services and delivery teams was excellent.”

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Posted 7 years ago

“Ordered by telephone and received a polite and efficient service. Short delay on original delivery date but I was made aware of this in plenty of time so no problem.”

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Posted 9 years ago

“First class customer care. Friendly helpful knowledgeable empathetic and best yet patient Love our corner sofa bed unit which was not available anywhere else.”

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Posted 7 years ago

“Excellent”

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Posted 11 years ago

“Cannot fault the service and quality of the products. My house is now a home. Thank you!”

Helpful Report

Posted 9 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews