Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time, and well informed. Built the bed quickly and with no issues. Took away all the rubbish and talked me through the lift mechanism”

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Posted 7 years ago

“Excellent customer service - I received prompt responses to all my queries.”

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Posted 11 years ago

“Clear description of the item and delivery arrangements;”

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Posted 9 years ago

“Bought a 3 seater sofa bed. They were in touch shortly after the order was placed to doulbe check our requirements. Once the item was build delivery was arranged immediately for the following day. The delivery team were very helpful, and communicated when they were on the way. They brought the sofa directly to the room we wanted and finished assembly so it was ready to use. Delivery was done very quickly and courteously.”

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Posted 8 years ago

“From start to finish I couldn't have wished for better customer service - 10 out of 10”

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Posted 11 years ago

“Excellent service and fantastic sofa”

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Posted 9 years ago

“Although they had some how missed putting our order into production, it arrived when it would originally have done. Great work from the team. The delivery men were fabulous. The sofas have transformed our room.”

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Posted 8 years ago

“Very good and on time”

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Posted 8 years ago

“Excellent communication from ordering samples order to sofa bed delivery including W&H's action to improve packaging to reduce wastage”

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Posted 7 years ago

“Great delivery men”

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Posted 8 years ago

“The best customer service I have ever experienced. The team are very helpful and I cannot recommend them enough.”

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Posted 11 years ago

“Sofa delivered on time and efficiently carried out”

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Posted 9 years ago

“I was very impressed with their service as always taking a gamble when using the internet for purchasing big items and this company was uknown to me. The sofa came as promised at time arranged. I would certainly us Willow and Hall again and recommend to friends-family.”

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Posted 10 years ago

“Very good service. I was stuck in traffic when the delivery guys came, and the waited 20 minutes for me.”

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Posted 11 years ago

“True to their word, cant fault them.”

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Posted 9 years ago

“The entire experience of dealing with such a highly professional business was most rewarding. The literature was first class, my showroom visit was a great experience and the lady who look after me was a splendid ambassador for Willow. She had excellent taste and gave very sound advice, was not slightest bit 'pushy' and last but not least I love the sofa bed, and the crew who delivered and fitted it were also very pleasant, helpful and perfect ambassadors. Sorry to go on, but I have been in Marketing and promotion all my life, so I know what I am talking about! This is a really well run quality Company and I am obliged to my daughter who introduced them to me. Brian A Clarke”

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Posted 7 years ago

“Knowledgeable and helpful staff at the showroom. Easy to order online. Delivery date sooner than expected. Good communications regarding delivery slot. Delivery on time, team removed the old sofa and installed the new one very efficiently. The new sofa is ad advertised and we are very happy with it so far.”

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Posted 7 years ago

“excellent service, good comms and delivery service”

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Posted 9 years ago

“Comfortable and stylish sofa delivered within the promised timescale. Excellent customer service.”

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Posted 7 years ago

“I satisfied all! Product,delivery, etc.”

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Posted 9 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews