Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good customer service, issues with delivery but sorted.”

Helpful Report

Posted 9 years ago

“Excellent service. Order placed easily and the team followed up to confirm. The delivery guys were fantastic too, great end to end experience.”

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Posted 8 years ago

“The showroom experience was warm and welcoming, the delivery men were helpful at placing the furniture and full explanation of opening the sofa bed and tips for the future”

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Posted 7 years ago

“As efficient a service, from order to delivery, as you would hope to expect. Brilliant.”

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Posted 9 years ago

“Great”

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Posted 8 years ago

“Well made headboard, very pleased. It goes really well with the decor in the room due to the choose at home free sample service. Would recommend!”

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Posted 7 years ago

“Easy communication which helped me make decisions”

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Posted 11 years ago

“First class service from start to finish, extremely helpful and friendly. Every thing happened when they said it would. If only more companies gave the same excellent service.”

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Posted 7 years ago

“Extremely helpful in store and when I placed my order over the phone. Delivery was on time with friendly and efficient staff.”

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Posted 7 years ago

“Truly excellent customer service. We changed our minds about the colour of our sofa bed - no problem in returning it and ordering another one.”

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Posted 9 years ago

“Interesting showroom, knowledgeable and helpful sales person, it arrived when you said it would and the delivery men were also helpful and on time.”

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Posted 7 years ago

“Excellent in communication and service”

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Posted 9 years ago

“Extremely friendly customer service team who were helpful in the entire process from picking my armchair and the fabric to the delivery.”

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Posted 7 years ago

“At every stage your staff were very helpful and courteous particularly the two lads who delivered my sofa bed.”

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Posted 6 years ago

“Very good, especially the sales team in the Showroom!”

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Posted 6 years ago

“Excellent”

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Posted 8 years ago

“Excellent service - rang me to check the order, rang to advise of delivery and very helpful and personal service.”

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Posted 8 years ago

“Great service from start to finish. Excellent range of products, and my sofa was exactly as it looked. Fabulous quality and very comfy. Delivery team were efficienr, clean and friendly. All in all a 100% experience. Would definitely recommend.”

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Posted 7 years ago

“The whole experience was excellent - the website was easy to manage and choosing the various options. I was unable to come to showroom as I live n Birmingham but I was able to ask questions on the phone with staff who were very helpful so ordering on line was easy. I was kept updated on delivery and the sofabed was delivered on time. Your delivery men and assemblers were without question were exemplary and couldn't do enough for us. It was good to see the unit being assembled and see the quality of the product. I would definitely buy other products from you. Thank you all so much. My husband is disabled and a full time wheelchair user and helpful and efficient service is much appreciated.”

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Posted 7 years ago

“fantastic customer service knowledgeable staff make a pleasant change these days well done”

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Posted 9 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews