Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient”

Helpful Report

Posted 9 years ago

“From my first visit to W&H website, the excellent experience at their Chiswick showroom through the ordering and delivery process, I could not be more impressed. The sfa itself is attractive and well made-finished. The mattress is very comfortable. All in all, a first class firm.”

Helpful Report

Posted 7 years ago

“I bought on line; staff were very knowledgeable & helpful. Sample fabrics arrived quickly. The waiting period was as anticipated and the delivery staff were courteous and correct. I could not be better pleased with the sofa which has been admired by all my visitors.”

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Posted 7 years ago

“Fantastic people from the lady in the showroom to the blokes who delivered”

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Posted 8 years ago

“Great service. Would use again.”

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Posted 7 years ago

“Easy to use website, good communication once purchase made and delivery was being arranged. Delivery was exactly as had been communicated and the delivery team did a good job to deliver quickly and efficiently.”

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Posted 9 years ago

“Items (2 Love Sofa's) perfectly constructed and beautifully packed for shipping oversea's......thank you very much.”

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Posted 6 years ago

“They were helpful with advice as my house has some narrow access points,. The delivery was prompt and I was given a time slot. The delivery men were very efficient and competent, explaining everything and assembling the sofa bed very swiftly. The sofa is good quality and looked as I expected.”

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Posted 7 years ago

“Super service and range of products.”

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Posted 8 years ago

“EASY TO ORDER ITEM - STAFF VERY ATTENTIVE TO DETAIL. ORDER WAS RIGHT TO TIME AND DELIVERY VERY PROMPT”

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Posted 7 years ago

“Excellent service from ordering to delivery. Great product and well instructed on how to operate the sofa bed, Very friendly people”

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Posted 7 years ago

“Great product, and excellent service. Delivered as described and on schedule”

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Posted 7 years ago

“I was very pleased with this company. They did everything they said they would do, and did it on time, from sending me fabric samples to delivery. The delivery chaps were polite and efficient (and on time).”

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Posted 8 years ago

“Great service and quality product”

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Posted 8 years ago

“Excellent service and great product, will definitely be using again.”

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Posted 6 years ago

“Team at Willow & Hall are super friendly. They helped me decide what I wanted to purchase, and which materials to choose to fit into the decor in my lounge. It never felt rushed or pressured and I actually purchased finally after about 4 or 5 visits to the store, by virtue of the fact that I really liked the look of the sofas and also the helpfulness of the team”

Helpful Report

Posted 7 years ago

“Very happy with sofa, has been used 3 times since purchase and all who have slept on it said that very comfortable. Colour of sofa stronger than I thought it would be after seeing sample of material prior to purchasing, but can live with it.”

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Posted 7 years ago

“Have already recommended the sofa bed to a friend who is keen to purchase one in the near future.Cannot fault the service I received from placing my order to point of delivery.I just love my sofa,s.”

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Posted 7 years ago

“Great service! From selection to delivery everything was incredibly smooth and perfectly and professionally handled. Product was delivered earlier than expected.”

Helpful Report

Posted 7 years ago

“Excellent company and service. Quick despatch of samples. Easy to order on line - followed up by a personal call to confirm receipt of the order. Product delivered on time. Great delivery and assembly. Excellent all round.”

Helpful Report

Posted 9 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews