Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. Great quality product. Delivery was timely and well communicated.”

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Posted 7 years ago

“Good service from start to finish and very pleased with the sofa”

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Posted 7 years ago

“This was my first experience of Willow & Hall and I have nothing but praise for them. Their customer service was excellent.”

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Posted 6 years ago

“Really friendly informative and efficient service . Impressed by delivery service assembling sofa in situ made us aware that this is a quality product . We are particularly pleased with design of the sofa which fits perfectly and comfortable sprung matress”

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Posted 7 years ago

“Great product, really helpful delivery people.”

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Posted 7 years ago

“Friendly, helpful service throughout”

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Posted 9 years ago

“Arrived quicker than expected. Super little sofa bed, excellent quality. Love it in our study for guests”

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Posted 7 years ago

“A very helpful assistant at your showroom, followed by ease of ordering and efficient delivery, well ahead of the estimated six weeks. I will recommend you to everyone. I had also used your website before visiting showroom and found it extremely user-friendly.”

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Posted 8 years ago

“Efficient order completion and delivery”

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Posted 7 years ago

“Excellent & charming service, from the moment i requested fabric samples (and received them the next day) to the delivery of my sofa bed.”

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Posted 7 years ago

“Good personal attention in the showroom, on time with delivery, efficient and friendly installation. Sofa very comfy and well designed.”

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Posted 7 years ago

“They were very flexible and understanding. We tried to buy one model, but it wouldn't fit up our staircase, we then returned it and ordered another smaller one - they were great, and refunded the difference. Their delivery company was amazing too - the first guys tried very hard to get that one up, but it was impossible. The second (different duo) were also fantastic, and tried for about 30 mins to get it up the stairs; genuinely surprised-impresseed.”

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Posted 9 years ago

“Excellent customer service. Kept you informed of the progress of the order. Also, excellent service from the delivery persons.”

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Posted 8 years ago

“We were able to go to your showroom in Chiswick and compare all the variables in selecting our new three piece suite. We also were given excellent advice when making our selections.”

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Posted 7 years ago

“Excellent service, explained my options as wasn't sure what to buy and regular contact re delivery and held the sofa whilst I was waiting to move and delivery was good as explained how to use the sofa bed and took the rubbish and packaging with them when they left!!”

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Posted 7 years ago

“Excellent. Everything was completed and supplied as described. Item made in time stated and delivered by very efficient team. Problem free experience! Thanks.”

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Posted 10 years ago

“Prompt, helpful, efficient and friendly service..”

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Posted 7 years ago

“Excellent service and delivery.”

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Posted 7 years ago

“The service was friendly, knowledgeable and attentive from the moment we walked into the showroom until our new sofa bed arrived in our flat. Our sofa bed is gorgeous and very comfortable. The bed is high-quality wood slatted, easy to pull out and put away and with the memory foam mattress, it is great to sleep on. Very happy.”

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Posted 7 years ago

“Great company to deal will. Easy to contact and prompt delivery of our beautifully made sofa.”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews