Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service - they called me after my online order to confirm everything and gave me expected delivery times. The sofa arrived even sooner than promised, and was unwrapped and put in place by the delivery men.”

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Posted 8 years ago

“Excellent and efficient service plus a great quality product.”

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Posted 7 years ago

“We purchased a sofa bed from W&H and it was delivered and set up as promised and we are very pleased with the quality of materials and our visitors have all enjoyed a good nights sleep using it.”

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Posted 7 years ago

“Excellent couches, delivered exactly when they said they would, and looked just as good as we'd hoped.”

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Posted 7 years ago

“Very thorough advice about dimensions of sofa bed and where it needed to go. Kept updated and delivery was easy. Very happy with quality of product”

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Posted 7 years ago

“Very helpful, I made the order on line and then recieved a phone cal to check that itwas correct. Excellent service throughout. Sofa bed better than expected, slept on it for a week. It was lovely and comfortable. Recommend it to anyone”

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Posted 7 years ago

“Service was excellent from ordering the samples to the arrival of our sofa. It was delivered in good time, and unpackaged, set up and demonstrated by two very helpful and polite delivery men.”

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Posted 8 years ago

“I have found dealing with Willow & Hall a very pleasant experience from ordering to checking up on delivery dates. Even the delivery guys were great, installed my bed and taken all rubbish with them.”

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Posted 7 years ago

“The phone staff were exceptionally helpful. The assertions in the literature about customer service were fully realised. The delivery staff were prompt, friendly and speedy!”

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Posted 8 years ago

“Customer service was excellent”

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Posted 8 years ago

“The sales person knew exactly when to come and help, and when to leave us to it. He was very knowledgeable and experienced, and helped us choose the fabric which we struggled with. A very positive experience all round.”

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Posted 7 years ago

“I was well informed throughout . Sent a sampler of the material without asking for it . The delivery was at my convenience. Could not have been better .”

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Posted 7 years ago

“What a great company to deal with - exceptional service throughout. Only niggle was not allowing the pushchair into the showroom with our sleeping baby inside. But that obviously doesn't have any bearing on the quality of the products which are excellent.”

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Posted 7 years ago

“Excellent. So helpful.”

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Posted 7 years ago

“Faultless throughout - the delivery men very helpful and efficient”

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Posted 8 years ago

“The whole process was an absolute pleasure. Your staff helpful and informative, nothing was too much trouble. Without a doubt will be ordering again.”

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Posted 7 years ago

“Yes. Very good customer service and delivery. Kept me up to date on the order. The sofa is very good quality and the delivery men were very polite, professional and helpful, giving a demonstration.”

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Posted 7 years ago

“Exactly what you want from an online retailer. Easy to order, easy to get in touch with, does what they say they will and excellent delivery. No complaints.”

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Posted 11 years ago

“Very helpful from ordering through to delivery.”

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Posted 7 years ago

“Everyone was well mannered, most helpful and very friendly making the purchase a very happy experience.”

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Posted 9 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews