Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smooth buying process - I was a little hesitant about purchasing a sofa bed online without seeing the product but can't fault Willow and Hall.”

Helpful Report

Posted 9 years ago

“the staff were so friendly and helpful, even though I changed my mind about the fabric three times! the delivery team were excellent, a little early, they waited outside, they assembled it and showed us how to work it, they were professional and friendly. A pleasure doing business with this company.”

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Posted 8 years ago

“Very professional.”

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Posted 8 years ago

“Easy ordering, produced exactly what I wanted in the colour I chose. Wonderful quick service. Delivery no problems, bed assembled and room left tidy. Great company, THANK YOU”

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Posted 11 years ago

“Excellent service - very pleasant young men who delivered the sofa bed. All arrived on time. Also very pleasant young lady on the telephone”

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Posted 9 years ago

“Efficient!”

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Posted 9 years ago

“Very good customer service both in store and on the phone. Delivery was tricky as I work full time but they phone in advance to book in a convenient time and do weekends as well.”

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Posted 9 years ago

“Full marks for the stress free dealings for both the company and the delivery team who were wonderful and very jolly as well as very professional.”

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Posted 8 years ago

“Despite the fact that the delivery men came during the middle of school run which I specifically asked that they shouldn't do, they delivered the new sofa and took the old one away in less than 15 minutes and they were very polite and tidy about it. I couldn't fault the delivery men at all.”

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Posted 7 years ago

“The team in the Showroom were so good, patient with all of my questions and helping me to find the perfect item.”

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Posted 6 years ago

“I recomend 100 %”

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Posted 7 years ago

“From start to finish the service was exemplary.”

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Posted 8 years ago

“Order ready well inside stated timescale. Delivery arranged by third party who were excellent. Placed item in room & unpacked with packaging removed from home.”

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Posted 7 years ago

“We were a bit apprehensive buying a large item online and unseen, but were very impressed by the ease of ordering samples, the actual ordering process and service received. Delivery was on time and efficient. Every member of staff we have been in contact with have been friendly and helpful. Finally, we love our sofa bed and so do our visitors who sleep on it.”

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Posted 7 years ago

“We had a phone call from Willow and Hall to check where our sofa bed was going and if it would fit through the doors etc.”

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Posted 8 years ago

“Really beautiful ottoman. Very well made and looks lovely.”

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Posted 7 years ago

“Good customer service, great delivery and booking, great product”

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Posted 7 years ago

“Excellent delivery team and good communication leading up to delivery”

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Posted 8 years ago

“d”

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Posted 8 years ago

“Communication was excellent. I was called twice to confirm delivery arrangements and delivery was on time.”

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Posted 9 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews