Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

Posted 8 years ago

“Excellent service. Delivery when expected.”

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Posted 9 years ago

“Excellant service, item arrived on time and very pleased with the quality.”

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Posted 7 years ago

“Website could be slightly clearer but post sales follow up call was helpful, and service on the day of delivery was excellent. Prices are good too.”

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Posted 6 years ago

“It has been an excellent, smooth process. From the start at the show room through to the delivery guys who did an excellent job getting it up a tight stairwell”

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Posted 7 years ago

“Very helpful and responded quickly to enquiries”

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Posted 9 years ago

“From start to finish, the purchasing experience was top notch. Great website, very good Comms from their post purchase team (who got in touch immediately to send over a material Swatch to make sure I was happy with the colour), to the delivery team who were very curteuos and informative. The sofabed is also very comfortable (so I have been told). Overall very happy. Thank You!”

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Posted 7 years ago

“ComfIrmation of order ie shape and fabric for cover is a good idea. Delivery date and time acurate and delivery crew chirpy and careful with the sofa.”

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Posted 7 years ago

“Beautiful item. Looks really lovely. Delivered by some really friendly and helpful delivery chaps. All-in-all a great experience and defintely recommend the my item too.”

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Posted 6 years ago

“Great service - lots of communication, quick shipping, friendly and helpful delivery guys. Would definitely use again!”

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Posted 7 years ago

“Great company and service, we visited the office which was a good personal experience too. Delivery professional and efficient too.”

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Posted 9 years ago

“A truly fabulous sofa buying experience. The staff in the showroom were extremely helpful and attentive and really aided us in finding the right sofa bed style and fabric. We brought our 5 month daughter, so I was especially impressed with their patient and unobtrusive approach as we nipped off for a nappy change mid shop. Equally the delivery team were super friendly and professional. I will be singing Willow and Hall's praises to all of my friends.”

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Posted 7 years ago

“Looks good , works well , comfortable and the service was great .”

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Posted 7 years ago

“Very good service.”

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Posted 9 years ago

“Great customer service from start to finish. Shop staff were friendly, knowledgeable and patient whilst delivery was efficient and assembly was quick”

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Posted 8 years ago

“Excellent service from the first visit to the showroom to the delivery”

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Posted 7 years ago

“From start to finish the service was excellent, easy to order online, emailed and telephone confirmation, great detail of the process and timescales provided making the purchase and delivery a smooth process.”

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Posted 11 years ago

“Good communication, met expected delivery times etc.”

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Posted 9 years ago

“Very friendly, helpful and efficient customer service and delivery staff.”

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Posted 7 years ago

“A joy. The staff in Chiswick and the delivery men from Wooten Basset were excellent”

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Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews