Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely impressed with the thoughtfulness, especially as the sofa nearly didnt get through the door, very polite, thank you.”

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Posted 7 years ago

“Great to actually do business with a company that focuses of giving customers excellent customer service care.”

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Posted 9 years ago

“Excellent service - friendly, caring and helpful”

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Posted 7 years ago

“My experience with Willow and Hall has been very favourable from beginning to end of the process of purchasing and taking delivery of my divan. Every aspect of it was seamless. The delivery team deserves special praise for the excellent manner in which they conducted themselves.”

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Posted 7 years ago

“Really good service, have had 2 settees and an ottoman. The delivery service is excellent too.”

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Posted 11 years ago

“Great service. Delivery within time slot. Presentable, polite & knowledgable with the sofabed.”

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Posted 7 years ago

“Excellent service from beginning to end - starting with the staff at the end of the phone to the final delivery of the sofa. Will definitely recommend.”

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Posted 7 years ago

“Very good personal service, when ordering great delivery team very helpful & pleasant”

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Posted 9 years ago

“Excellent service with an excellent delivery team”

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Posted 8 years ago

“Service from Willow and Hall was excellent. The service from ordering on line to the delivery of the items was really quick and simple. Highly recommend”

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Posted 6 years ago

“Courteous, helpful and efficient staff and service”

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Posted 8 years ago

“Fantastic contact both over the phone, in the showroom, and with delivery guys. Sofa bed is great - yet to sleep on it, but as a sofa it is brilliant.”

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Posted 7 years ago

“Excellent stylish products, excellent customer service.”

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Posted 9 years ago

“Excellent service from initial contact before ordering to ordering to delivery. Helpful staff, reliable timing. An easy process. A pleasure all the way through.”

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Posted 7 years ago

“Great service, what more can you say!!”

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Posted 7 years ago

“We got great help in the showroom, the sofa was delivered two weeks earlier than promised on the weekday we had asked for and the delivery guys were helpful.”

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Posted 8 years ago

“Amazing customer service....can't fault it.”

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Posted 7 years ago

“Helpful service and reassuring advice was given when ordering and checking likely accessibility of our staircase for a sofa bed. Ordering was straightforward and, although it took a little longer than expected for our sofa bed to be made and delivered, it was well worth th wait. The friendly delivery team were dead on time on delivery day and worked quickly to put the sofa bed together, removing all packaging.”

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Posted 7 years ago

“Really happy with the whole experience”

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Posted 10 years ago

“Service in the store was excellent and the staff very knowledgeable. The sofa arrived within the 5 weeks and is v comfortable.”

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Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews