Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy service and very helpful when I rang up and the delivery boys were brilliant I would recommend this company to anyone.”

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Posted 10 years ago

“The best service I have ever received from beginning to end.outstanding”

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Posted 9 years ago

“Very efficient and helpful”

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Posted 7 years ago

“Although I submitted my order online, I got a follow up phone call the next day which I wasn't expecting, which was very reassuring. The accommodated my deadline needs and delivery was as promised.”

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Posted 8 years ago

“Very speedy and good product”

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Posted 7 years ago

“Excellent - couldn't be more helpful”

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Posted 10 years ago

“Very happy Would certainly use again”

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Posted 7 years ago

“Fantastic customer service.”

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Posted 7 years ago

“Delivered promptly by friendly helpful staff, driver and assistant brought my chair into my lounge unpacked wrappings and took away with them, Thank you.”

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Posted 11 years ago

“love love love. they phoned me to confirm my online order, sent me a fabric swatch, were easy going with a delayed delivery date and the delivery team was fabulous - very patient and rearranged my furniture twice.,..”

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Posted 7 years ago

“Polite informed staff at store, delivery on target, delivery guys fantastic. Brought a sofabed up to third floor (no lift), very efficient and polite. Highly recommend.”

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Posted 6 years ago

“Superb experience with WIllow & Hall, I was quite worried as I had guests over the holidays but they went above and beyond to get this to me before Christmas. When it arrived, it was fully set up, packaging taken away neatly and the kind chaps gave me a full demo on how to turn it into a sofabed and back with helpful tips.”

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Posted 6 years ago

“Fantastic service from the minute we walked through the door to the delivery of our new sofa bed. At the showroom we were given helpful advice and time to contemplate every detail of our new purchase. Staff were efficient, courteous and professional. We were kept up to date with the progress of our sofa and delivery was exactly as explained. Thanks so much, we love the Elmley.”

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Posted 7 years ago

“Easy to order online and request fabric samples, good service, sofa arrived earlier than expected”

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Posted 8 years ago

“The communication and organisation of delivery was efficient and personal. The delivery team quickly installed the sofa and showed us how to convert it into the bed. Faultless service from the sale room to the delivery.”

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Posted 8 years ago

“Very impressed with Willow and Hall's customer service. Without us even requesting it, they sent us a fabric sample of the material we had chosen with time to change our mind if we didn't like it; the sofabed was delivered several weeks ahaead of schedule and the team that delivered the sofa were knowledgeable and charming.”

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Posted 7 years ago

“We bought a sofa bed and we are really happy with our new piece of furniture. From the online experience, to the follow up telephone calls and the delivery men, I can't fault the great customer service too.”

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Posted 6 years ago

“Love our sofa-bed: beautiful, stylish, comfortable. Excellent service.”

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Posted 8 years ago

“Great product lots of fabric choices provided. Good quality product. Great customer service and delivery”

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Posted 8 years ago

“Excellent communication from initial order to delivery. Great choice of products and gorgeous fabrics. I will definitely purchase again and recommend to others.”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews