Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a Dunsmore sofa bed with a pocket sprung mattress from Willow and Hall recently and have been very impressed with the quality and comfort of the item. Willow and Hall kept us informed throughout the manufacturing stage and we were contacted in advance of it being delivered. We were able to negotiate a convenient date and time for delivery and the item was well packaged-protected when delivered. We cannot praise their professionalism more highly and we would certainly recommend them. It makes such a change to have a company that is so professional and care about their customers”

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Posted 7 years ago

“Quality, communication, timing, and delivery matched or exceeded our expectations.”

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Posted 9 years ago

“Excellent customer service, online and in shop; delivery on time and excellent communication throughout.”

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Posted 7 years ago

“great service”

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Posted 8 years ago

“Delivered on time, staff were very helpful and showed me how to unfold bed.”

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Posted 7 years ago

“Excellent customer service. Followed up the on-line order with a phone call checking all details were correct.”

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Posted 8 years ago

“Excellent and polite service from time of order through to courteous delivery”

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Posted 7 years ago

“Very helpful”

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Posted 8 years ago

“Fantastic service. We have used Willow and Hall before and would use them again.”

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Posted 10 years ago

“Very patient and helpful”

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Posted 9 years ago

“Absolutely love my new item. Beautifully made and so comfy! Everyone I spoke to was super friendly including the delivery chaps on the day of the delivery who were great. Top notch service too. Already recommended you.”

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Posted 7 years ago

“All contact with Willow and Hall was dealt with charm and efficiency, I was given excellent advice and help with each aspect of the order.”

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Posted 9 years ago

“Everything! Helpful, good website, excellent feedback during entire period and good delivery team.”

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Posted 7 years ago

“Excellent service. Relaxed atmosphere in showroom. helpful and informative sales team. great product”

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Posted 7 years ago

“Everything happened as stated proactive service updates and delivery were good”

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Posted 8 years ago

“No issues at all, brilliant customer service team and fast and efficient delivery service.”

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Posted 6 years ago

“Just good old fashioned fantastic service. A pleasure to deal with from start to finish. Easy process, good lead time (as promised) and a top quality product.”

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Posted 7 years ago

“Custom made furniture for the same price as off the shelf on the high street. Promptly sent fabric swatches and delivery was quick and on time. Very friendly service throughout.”

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Posted 9 years ago

“The service was great. The sofa arrived within 5 weeks from when I ordered.”

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Posted 7 years ago

“Nice touch was the call to check the Internet order I had placed. Stops the anonymous feeling that Internet ordering can create.”

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Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews