Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

Write Your review

Tell us how Willow & Hall made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent professional service and delivery with a superb product.”

Helpful Report

Posted 7 years ago

“very knowledgeable staff, very helpful whenever I called. Great quality product and fantastic delivery team.”

Helpful Report

Posted 7 years ago

“Great service and delivered when promised.”

Helpful Report

Posted 8 years ago

“Good web site and good service”

Helpful Report

Posted 9 years ago

“Level of contact after order was placed was fantastic. Delivery team superb and received great explanation re product care.”

Helpful Report

Posted 8 years ago

“Customer Service was excellent. Delivery date was sooner than expected and the quality of the product was first class. I would recommend Willow and Hall to any of my friends and family.”

Helpful Report

Posted 7 years ago

“easy to deal with very personal”

Helpful Report

Posted 8 years ago

“I found the service to be exceptional from start to finish. Very friendly, polite and helpful office staff I dealt with during the order process over the phone, a spectacular showroom and staff that made me feel so welcome... Delivery of the item was seamless, thank you for such a great service....”

Helpful Report

Posted 8 years ago

“Ordering online was so straightforward. Details of my sofa choice and samples of my chosen fabrics were quickly despatched to me. I was given an approximate delivery timescale and this was adhered to. Delivery men unpacked the sofa and placed it where I asked them to! I love, love, love it! It looks fantastic, really well made and very comfortable! I would certainly order again from this Company, and would have no hesitation to recommend them to others.”

Helpful Report

Posted 7 years ago

“Easy to use website with lots of clear & helpful advice, good value sofa, very reasonable delivery time & excellent product (very well made)”

Helpful Report

Posted 9 years ago

“Excellent service and very prompt in responding to queries.”

Helpful Report

Posted 8 years ago

“Really easy ordering process, nice follow up phone call to confirm order. Item made and delivered within 5 weeks. Delivery men were a delight despite having to haul sofa upstairs (it took 3 tries!) without any complains or groans.”

Helpful Report

Posted 7 years ago

“Thoughtful customer service throughout”

Helpful Report

Posted 7 years ago

“Excellent service throughout from order through to delivery. I am delighted with my Appley 1 seater sofa bed. Thank you”

Helpful Report

Posted 8 years ago

“My grandson and his friend have tried them on a sleep over, and, found them very comfortable. Once I get the knack”

Helpful Report

Posted 7 years ago

“Great service and Kept me informed all along the way and Del when they said Great job”

Helpful Report

Posted 6 years ago

“Excellent service and product”

Helpful Report

Posted 11 years ago

“Excellent products exactly as advertised and wonderful service.”

Helpful Report

Posted 7 years ago

“Excellent website, attentive and helpful staff when needed and a wonderful finished product...”

Helpful Report

Posted 6 years ago

“Outstanding from beginning to end. Showroom staff were polite, knowledgable and helpful. They provided options and choices but also knew when to take a step backwards and let me think the purchase through. Delivery came in about 5 weeks. And the delivery team were also very polite courteous and helpful. They took time to show how the new sofa worked and how to get the best from it. And the end result is great. A really nice and comfortable sofa that's fits very well in my home.”

Helpful Report

Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews