Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, high quality product”

Helpful Report

Posted 7 years ago

“Very polite efficient and did exactly as they said they would. Even when we decided to return the item after we decided it wasn't quite right for us.”

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Posted 8 years ago

“Would have no worries using willow and hall again.”

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Posted 10 years ago

“Fantastic customer service.”

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Posted 9 years ago

“Excellent customer service both on the phone and during delivery. Everyone was very friendly and helpful.”

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Posted 8 years ago

“Very efficient service. Good communication.”

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Posted 9 years ago

“A friendly delivery team, took care and removed the rubbish. Good communication about delivery.”

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Posted 8 years ago

“Excellent process of choosing a sofa on the Internet”

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Posted 9 years ago

“Excellent help in showroom. Delivery first class considering we were worried about getting the old sofa out. Sofabed with memory foam extremely comfortable.”

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Posted 6 years ago

“Ordering was easy, the product was delivered in the time frame specified. Delivery team were efficient and thoughtful. The product lived up to expectations and looks fabulous.”

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Posted 7 years ago

“Very helpful at showroom, delivered as per time frame.”

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Posted 8 years ago

“Really happy with our sofa :) the staff at the showroom were really patient and knowledgeable. When our sofa was delivered the delivery guys were equally as knowledgeable and respectful of our home and put everything together so quickly and made no mess! Would definite recommend”

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Posted 7 years ago

“Efficient and reliable”

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Posted 8 years ago

“Very good showroom and choice of sofa and material”

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Posted 8 years ago

“Excellent service and delivery - and the sofa bed is fantastic!”

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Posted 7 years ago

“Your website is easy to use and the photos are really helpful. The paper catalogue shows all the crucial measurements which were essential for my order. Your responses on the phone were very good indeed and the delivery team were excellent. The delivery time (4 weeks from payment) was exactly as promised - well done to everyone concerned at this busy time of year (December)!”

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Posted 10 years ago

“excellent service”

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Posted 8 years ago

“Excellent service!”

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Posted 8 years ago

“Great selection of sofa beds, fabrics and colours. Very helpful staff - we needed a specific delivery date and time and they were happy to oblige. No the sofa is in its new home we really just how comfy it is - its hard to leave!”

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Posted 7 years ago

“Very helpful and knowledgeable staff, and we didn't find a product range with that level of customisation anywhere else”

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Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews