Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was very good both in the shop and when the men arrived to deliver the bed. We are very happy with the bed and would not hesitate to use this company again.”

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Posted 7 years ago

“Quick delivery”

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Posted 9 years ago

“When choosing a new sofabed for our lounge we did lots of research as it is a big investment. We were very drawn to the Willow & Hall products and visited the showroom twice where we were well looked after. You really feel part of something special. The service was excellent and the delivery drivers very polite and conscientious.”

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Posted 7 years ago

“Kept in contact from day of order to time of delivery. Great service!”

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Posted 8 years ago

“Brilliant service from the start!”

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Posted 7 years ago

“Customer Service was first class right from my visit to the showroom to the delivery of my sofa bed.”

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Posted 7 years ago

“Excellent product and excellent service. Will use again and recommend.”

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Posted 8 years ago

“there information and delivery was very good i would recomend the company to anyone we are very happy with the settee thank you”

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Posted 7 years ago

“Order on online without a problem. Delivery was in the time stated. The delivery men were brilliant and made short work of getting the sofa bed upstairs. I would definitely recommend to others.”

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Posted 10 years ago

“Everything was easy and relaxed. No pressure selling. Just careful thoughtful conversation. Delivery was easy. They came when they said they would.”

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Posted 7 years ago

“Really helpful over the phone. Delivery team really efficient, charming and timely.”

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Posted 8 years ago

“All good. professional and prompt delivery. Good quality product. I'd buy from them again.”

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Posted 7 years ago

“Amazing service and perfect product! I was nervous about ordering online without seeing it - but it's absolutely perfect!”

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Posted 9 years ago

“I rate Willow & Hall very much. The service and delivery were excellent as was the timing. Really good.”

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Posted 8 years ago

“You can't submit without comment - only thing that's negative”

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Posted 9 years ago

“User friendly website followed by very good experience at the showroom. Good delivery service.”

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Posted 7 years ago

“The ordering was made easy by helpful staff on the telephone. The delivery was made very quickly by some extremely nice people who gave a complete explanation of everything. The product is first class and looks beautiful. I am delighted.”

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Posted 7 years ago

“Very smooth order placing and service. Never actually got to talk to a real person but didnt really need to either. Sofa ready and arrived much sooner than we had expected, but all good.”

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Posted 8 years ago

“yes”

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Posted 7 years ago

“We were telephoned to make sure we understood it was Faux leather (which I hadn't so was pleased to be informed). We were kept up to date about realistic expected delivery dates and times. The delivery chaps employed were lovely and very helpful.”

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Posted 9 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews