Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery service gave a call 1-2hour before arriving as agreed. Polite, courteous, clean neat and tidy. well done boys.”

Helpful Report

Posted 7 years ago

“Brilliant service from start to finish. I loved being able to order samples to check te colour against the walls before ordering & their customer service is excellent.”

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Posted 8 years ago

“Excellent quality and just what I wanted”

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Posted 7 years ago

“The purchase of our new sofa was pain free right from the beginning. Customer service was excellent and the delivery was as expected. The delivery staff were very efficient and helpful.”

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Posted 7 years ago

“Excellent and easy to use website, good range of sofa designs, shapes and fabrics and a great delivery company with helpful couriers.”

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Posted 7 years ago

“The staff at the show room knowledgeable and patient. The delivery men were helpful , friendly and gave me a proper demo of how to use the sofa bed. They were on time too.”

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Posted 8 years ago

“Excellent phone ordering service, delivery was efficient with the delivery men doing exactly as i was told they would do. And the sofa bed is perfect. This is my second purchase from this company and i would certainly go back again.”

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Posted 7 years ago

“Great website, staff really helpful on the phone, ongoing communication through order to delivery was good and delivery guys were friendly, considerate and demonstrated how to use the sofa bed well. all round top notch service!!”

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Posted 7 years ago

“We took our time to find the right furniture for our home. We visited the showroom too we had so much help and advice but no pressure whatsoever. Purchasing through to delivery a dream. How it should be. A huge thank you to all at Willow & Hall.”

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Posted 8 years ago

“Wonderful sofabed and superb delivery staff”

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Posted 9 years ago

“I was impressed by the speed at which W&H made and delivered our sofa bed to us. Also pleased with how helpful the delivery men were, all packaging was taken away and we were even given a demo on how to set the bed up and put it away.”

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Posted 6 years ago

“Most professional and helpful service. Excellent sofa bed. Adult daughter slept on it for 10 days over Christmas and said it was really comfortable”

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Posted 7 years ago

“Very good customer service and delivery. Delivery men prompt and very careful moving furniture in and out”

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Posted 8 years ago

“I would definitely recommend this company and would buy from them again. The level of service was excellent at all points. Well done.”

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Posted 7 years ago

“Efficient from the word go - oder to delivery. I think because you use your own carrier it really pays off. We have very awkward stairs but with care and attention they managed the job.”

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Posted 7 years ago

“Very efficient from placing order to receiving it. Staff very helpful and informative. Delivery was very prompt and was given a 1.5 hour slot - unlike some companies where you have to wait all day!”

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Posted 9 years ago

“Kept updated about product ordered,courteous service,delivery drivers extremely helpful & polite”

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Posted 8 years ago

“very helpful, proactive, highly recommend. Website has all the dimensions which was useful. Easy to order.”

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Posted 7 years ago

“Professional and very customer-friendly service. We had visited the W&H store with a shortlist of sofas we liked, but upon testing them out and listening to advice from the representative, bought the Barrington - best decision so far and fantastic delivery team as well!”

Helpful Report

Posted 7 years ago

“Good service throughout. Especially good service at delivery. Care taken to build the sofa bed and demonstrate how to operate it.”

Helpful Report

Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews