Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was excellent,everything that was explained about ordering turned out to be exact.”

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Posted 7 years ago

“excellent customer service and delivery.”

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Posted 8 years ago

“Fantastic - courteous and professional throughout. Treated like a valued customer rather than an inconvenience like so many do.”

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Posted 8 years ago

“Staff were very friendly and knowledgable.”

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Posted 8 years ago

“prompt and professional service”

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Posted 7 years ago

“We were looking for a sofa bed that didn't look like a sofa bed! Success! The Hamptworth sofa is very handsome! We ordered online, but W&H still rang to check the order was ok. It was delivered faster than their estimated time and the delivery team were incredibly helpful.”

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Posted 7 years ago

“Very pleasant staff, helpful and polite everytime i spoke to them”

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Posted 9 years ago

“The website was great and delivery and setup was excellent. Overall a great service”

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Posted 8 years ago

“The item is lovely, the service remarkable. Cannot fault anything, well done guys!”

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Posted 7 years ago

“Very attentive staff and very knowledgeable about all products. Very helpful in decision making and a lovely cup of tea to welcome us to the beautiful showroom”

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Posted 7 years ago

“Friendly and helpful staff and good delivery service - particularly as delivery was to a holiday property in Yorkshire and my home address is in London.”

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Posted 9 years ago

“Everything from start to finish was perfect.... could not have asked for better service”

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Posted 6 years ago

“Products are excellent, and the sofa bed has to be the most comfortable and solid sofa bed I've ever slept on. The delivery men were very polite, helpful and informative. I will definitely recommend Willow and Hall to family and friends.”

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Posted 7 years ago

“Cannot speak too highly of the customer service. From ordering to delivery, everything was done efficiently, pleasantly and promptly.”

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Posted 8 years ago

“Sofa looks beautiful and is very comfortable both as a sofa and a bed for guests. Delivery was on time and efficient. Order process was very thoughtful promoting me to confirm my order by telephone and check that I had measured the width of my doorways!”

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Posted 7 years ago

“Very efficient and friendly”

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Posted 8 years ago

“Great customer service. I had to return my first purchase, through no fault of Willow & Hall, the team were extremely helpful in arranging to take back the product and re-arrange for a new one to be delivered.”

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Posted 7 years ago

“This is the second sofa bed I've had from them and, as with the first, they ring you to discuss delivery details - will it fit through the doors etc. They also send you a little pack with the fabric you've chosen in it just in case you don't like it. The delivery process was great. They rang me to let me know when they were arriving, assembled the sofa right where I wanted it and explained how to work it (and pointed out how not work it so you don't catch yourself on the mechanism)”

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Posted 7 years ago

“Professional and helpful throughout - our sofa bed is excellent quality and the delivery team was brilliant, despite our difficult property access. If you're looking for top notch, then this is the company - you get what you pay for!”

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Posted 7 years ago

“Friendly after-sales service and efficient query handling.”

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Posted 9 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews