Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

Write Your review

Tell us how Willow & Hall made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Showroom experience, ordering and delivery all excellent. I would warn anyone purchasing the same item to get help before attempting to close it after use. (With arthritic shoulders the manoeuvre was not possible single handed!)”

Helpful Report

Posted 7 years ago

“Easy to select our sofa bed from the website, fabric samples quickly despatched. Very satisfying.”

Helpful Report

Posted 8 years ago

“Excellent customer service and beautiful, well made beds. The delivery team were amazing. All in all- an extremely positive experience with Willow and Hall. I would definitely buy from them again.”

Helpful Report

Posted 7 years ago

“quick, easy service. Very good delivery. Very straightforward”

Helpful Report

Posted 9 years ago

“Lovely company with lovely products”

Helpful Report

Posted 9 years ago

“Really helpful factual information and guidance received at the Hampton mini showroom. Good brochure with full set of measurement detail.”

Helpful Report

Posted 9 years ago

“From the very first visit I was impressed by the attention and help from the gentleman in the showroom. I would most certainly buy from them and have already recommended to friends. I am delighted with my chair, I only wish you could supply arm covers.”

Helpful Report

Posted 7 years ago

“The sofa bed was delivered on time and the delivery men were courteous and helpful.”

Helpful Report

Posted 8 years ago

“The lady at Devizes and the two gents who delivered were most helpful.”

Helpful Report

Posted 7 years ago

“Kept me informed and the delivery men were very helpful and explained the mechanism.I would have no hesitation in recommending you anyone.The sofa beds are excellent and well made.”

Helpful Report

Posted 7 years ago

“Lovely customer service and great communication.”

Helpful Report

Posted 7 years ago

“Very personal”

Helpful Report

Posted 8 years ago

“Service was great. Especially the team who came to set up the sofa, really nice and helpful. Thank you.”

Helpful Report

Posted 8 years ago

“Very impressed. My order had a slight delay due to an issue with the fabric but the customer service team kept me up date to date every step of the way.”

Helpful Report

Posted 6 years ago

“We arrived at Willow and Hall with a friendly greeting and then were helped through the process of how best to choose the fabric, cushioning and type of sofa bed.. Never once was the customer service pushy..”

Helpful Report

Posted 7 years ago

“Really pleased with the service from Willow and Hall, product very good finish and sofa bed easy to set up”

Helpful Report

Posted 6 years ago

“I ordered by phone and the staff were very knowledgeable and helpful, able to answer all my queries. The fabric sample service is swift.”

Helpful Report

Posted 7 years ago

“Delivery gentlemen were delightful and so helpful. All instructions on using the bed were carefully explained and they arrived so lovely and early in the morning!!”

Helpful Report

Posted 8 years ago

“Very pleased with the service received from Willow and Hall. From the moment of ordering, to the day I received the furniture ,their service was first class. I am also delighted with the quality and appearance of the piece.”

Helpful Report

Posted 7 years ago

“Excellent service when I rang to enquire when my goods were being delivered . Staff were very polite.”

Helpful Report

Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews