Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

Write Your review

Tell us how Willow & Hall made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We're very pleased with our new sofa bed and sofa. Both are incredibly comfortable and well made. Delivery team were very helpful too.”

Helpful Report

Posted 11 years ago

“Totally satisfied through the whole process! Excellent communication along the way, and delivery when promised. The delivery guys were courteous & friendly, and gave a demonstration of the product before leaving us with our lovely new sofa bed which is so simple to use. And great quality too. Highly recommended.”

Helpful Report

Posted 7 years ago

“We have purchased form Willow & Hall before & have been very pleased. They have not let us down. Loved the choice & simplicity of ordering. The deleivery was easy and efficient.”

Helpful Report

Posted 7 years ago

“Excellent help and advice, felt reassured I was getting the best product that suited our needs and room”

Helpful Report

Posted 9 years ago

“The website was really clear and helpful, also the selection of materials available to order online, and the range of sofas overall were great. I was called back to confirm a couple of points, which was very helpful, and the delivery went to time and was very smooth.”

Helpful Report

Posted 8 years ago

“Straight forward, reliable and friendly service. Lovely quality comfortable products”

Helpful Report

Posted 8 years ago

“From looking online at an excellent site giving all the information I required to make a choice, then visiting the showroom at Chiswick, choosing what I wanted,choosing my fabric , placing my order and through to its delivery, Willow and Hall were EXCELLENT”

Helpful Report

Posted 7 years ago

“The staff from ordering to delivering were more than efficient and everything on time. Could not fault anything.”

Helpful Report

Posted 8 years ago

“Excellent customer service. Delivery men were friendly, polite and helpful.”

Helpful Report

Posted 8 years ago

“Delivery was efficient, pleasant staff who set the sofa bed up in the required room and delivery was on time and as promised.”

Helpful Report

Posted 8 years ago

“Brilliant service, friendly professional delivery men. Did everything we could have wanted. Great product. Would definitely recommend the all round experience”

Helpful Report

Posted 7 years ago

“Resolved difficulties in distribution quickly. Excellent communication.”

Helpful Report

Posted 7 years ago

“Great company from start to finish. Great product and service. Cannot rate them highly enough.”

Helpful Report

Posted 7 years ago

“Delivery when advised and very helpful and knowledgable showroom staff and delivery men”

Helpful Report

Posted 8 years ago

“No problems. Product, delivery and service cannot be faulted”

Helpful Report

Posted 8 years ago

“They were very helpful in choosing the right material the sofa arrive when estimated and the delivery guys were very polite and helpful”

Helpful Report

Posted 7 years ago

“It was all very easy, from the excellent website right through ordering and finally the delivery which was done on time and with care. I was given a proper demonstration of how to operate the sofa bed and felt very happy with everything they did.”

Helpful Report

Posted 7 years ago

“Great, everything went well. The only communication I was missing was the email confirming expecting delivery date. Apart from that all good. Delivery went well, guys assembled the sofa, demonstrated how to use it and took all the rubbish away with them. Definitely recommend and considering to order with them again”

Helpful Report

Posted 7 years ago

“Easy to deal with. Quick delivery of samples. Excellent phone service and Internet site.”

Helpful Report

Posted 8 years ago

“Friendly”

Helpful Report

Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews