Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

Write Your review

Tell us how Willow & Hall made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and advice delivery men also extremely helpful”

Helpful Report

Posted 8 years ago

“I thought the service was good; good level of communication and the delivery lads were efficient and fairly thorough; they left me with the unpacking; which was quite awkward and heavy work and a little help with this would have been most welcome, before they shot off for home ! But, overall, a good service and product.”

Helpful Report

Posted 7 years ago

“Very happy with the service I had, as well as the lead time for my sofa. I had paid extra for different feet which didn't arrive with the sofa but I phoned to report them missing and they were delivered within the week.”

Helpful Report

Posted 9 years ago

“Excellent service! We had a special request and it was taken care of perfectly. We are very happy!”

Helpful Report

Posted 7 years ago

“Customer service and follow up”

Helpful Report

Posted 6 years ago

“Beautiful product, great quality, amazing after care service up to and including delivery. The delivery guys were really helpful- far more helpful than any others Ive had in the past when ordering from different companies”

Helpful Report

Posted 7 years ago

“Customer service is second to none”

Helpful Report

Posted 9 years ago

“Good communication”

Helpful Report

Posted 8 years ago

“Attractive show room, relaxed atmosphere and very helpful assistance when buying. Clear and precise order and delivery information. Very helpful delivery staff.”

Helpful Report

Posted 7 years ago

“Good experience. Would shop again”

Helpful Report

Posted 8 years ago

“Very nice showroom, helpful staff and afferent delivery.”

Helpful Report

Posted 8 years ago

“Service tr?s efficace.”

Helpful Report

Posted 7 years ago

“Great communication from start to finish. Prompt delivery.”

Helpful Report

Posted 9 years ago

“The service was good. The demonstration of how the chair folded could have been better”

Helpful Report

Posted 7 years ago

“Sorry, I wanted to rate them excellent but nothing seemed to be happening when I started”

Helpful Report

Posted 7 years ago

“Fantastic Customer Service. Excellent service from placing order to delivery. You did exactly what you said you would. Thank you. I love my sofa bed.”

Helpful Report

Posted 7 years ago

“The service was excellent, the staff charming and helpful and the delivery people extremely accommodating. From visiting the showroom, ordering my sofas and footstool to the delivery, everything was a pleasure. I would recommend Willow and Hall without hesitation.”

Helpful Report

Posted 8 years ago

“Very good service and very helpful .thank you.”

Helpful Report

Posted 8 years ago

“Very quick service (1 week earlier than expected) and very pleasant delivery staff.”

Helpful Report

Posted 7 years ago

“Excellent all round service from the website to the sales people at the showroom and right through to the delivery and of course the fantastic product. Very impressed”

Helpful Report

Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews