Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We found the showrooms excellent everything well displayed and documented. The staff were equally excellent in the way that they helped us. They answered our questions and made helpful suggestions. The postcard photos were an inspiration and made the task of choosing much easier. Now that we have the sofas delivered we are sure that we made the right choice not just the design but Wllow and Hall”

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Posted 7 years ago

“I am in love with my new sofa, can't believe how comfortable it is!”

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Posted 6 years ago

“So pleased I found and used Willow and Hall. My sofa is very good value for money ...and the service and staff are excellent!”

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Posted 11 years ago

“good service the kids you.”

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Posted 8 years ago

“The sales staff in the store were friendly and helpful. We later phoned for advice as we wanted to check dimensions for getting it into our home - we thought they were a little over cautious, but this is understandable (they didn't recommend the sofabed we wanted, but we took the risk and got it in with no problems). Our order was processed quickly and was ready earlier than expected. Communication with Willow and Hall was good: delivery was well organised, on time, phoned ahead etc. The delivery guys were exceptional (Adam and another man from Texas) - really lovely, friendly people, nothing too much trouble and gave useful advice about looking after the sofa - the best delivery service we've had in a long time! We're very pleased with our sofabed - we thought it was a fair price for the quality. It's very comfortable for both sitting and sleeping and looks great. Thank you, very much recommended.”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Great experience - swiftly delivered and very helpful delivery staff.”

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Posted 8 years ago

“Excellent delivery team.”

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Posted 9 years ago

“Waited 8 years to buy a new sofa so didn't want to get it wrong! Willow & Hall were superb throughout. Samples arrived promptly, telephone advice was easy to obtain, beautiful sofa designs and wonderful no quibble money back guarantee. Willow & Hall are first class!”

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Posted 7 years ago

“From start to finish - quality of website, phone call with customer service to get fabric samples sent out, to installation and explanation of sofa bed you've exceeded expectations.”

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Posted 8 years ago

“First class serrvice, both in shop and in delivery. I would certainly shop with them again.”

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Posted 9 years ago

“Thoroughly loving my sofa-might have turned me into a couch potato!”

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Posted 7 years ago

“Excellent communication and service”

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Posted 9 years ago

“Brilliant service for ordering to the sofa being delivered!”

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Posted 8 years ago

“Amazing service. Kept informed all the way along the process. The guys who came to fit the sofa bed were really good. All around great service.”

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Posted 8 years ago

“Prompt dispatch, good product, value for money”

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Posted 7 years ago

“Efficient and personal service. Very pleasing.”

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Posted 8 years ago

“Excellent delivery service”

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Posted 8 years ago

“Prompt friendly efficient sales and delivery team”

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Posted 7 years ago

“Excellent personalised service and recommended a good combination of sofa - cushions. Would recommend to family and friends. Delivery guys were also top and friendly”

Helpful Report

Posted 9 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews