Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, small sofa bed for a great price. Just what we were looking for!”

Helpful Report

Posted 8 years ago

“Very friendly and knowledgeable staff in the showroom. Good display of sofas to view. Delivery was made within the timescale specified with a very helpful delivery team.”

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Posted 8 years ago

“very helpful on the telephone, explained everything to me, quick to supply samples, web site gave me the confidence to buy on line without viewing, knowing the service was good. Delivered on time.”

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Posted 7 years ago

“I cannot fault the amazing service from Willow and Hall right from the time I phoned to put in my order to the time my sofa bed was delivered”

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Posted 8 years ago

“I ordered over the weekend and first thing Monday received a call to go over the details. The sofa bed arrived on time and the two delivery guys were polite and considerate. The mattress is really comfortable -used 8 times already and not a single poor nights sleep.”

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Posted 7 years ago

“Brilliant service from start to finish. I ordered 2 Cosy Packs to ensure I chose the right material and colour, these came promptly. When I ordered the bed, I realised I?d be away when it was due for delivery, the team couldn?t have been more attentive or helpful to get it to me on my requested day. The delivery guys rang me before they arrived and where in and out in 10 mins. The bed is beautiful!”

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Posted 7 years ago

“Brilliant, many thanks”

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Posted 7 years ago

“Great product and easy to deal with throughout”

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Posted 7 years ago

“Easy to order Appreciated the call to confirm the order and check it was correct Quick delivery Pleasant and helpful delivery team”

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Posted 8 years ago

“Felipe helped us in your west London showroom and gave us as much time as we needed and was very helpful in describing the differences between all the sofa beds we considered and all the different fabrics to choose from. He was very patient and we were there for a long time. Your customer service line is very helpful as well and your delivery people do exactly what we were told they would do. We were given all the updates about when and what time they would come and they did exactly that and they were very careful with the sofa bed and our possessions.”

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Posted 7 years ago

“Very helpful staff in the Chiswick showroom, given fabric samples to look at at home which did confirm the choices I'd made. Customer services on the phone really helpful, friendly and accommodating trying to find a delivery date and time to best suit me. The delivery team arrived promptly, reassured me there was no problem getting the sofa bed through a fairly narrow doorway, assembled it and showed me how it all worked in about half an hour. The sofa bed is ideal in size, shape, colour and comfort so absolutely delighted. Really cannot fault a seamless team effort from start to finish!”

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Posted 7 years ago

“Took a specific visit to the showroom. Friendly, helpful, good choice, value for money.”

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Posted 9 years ago

“Every single interaction I've ever had with Willow & Hall has been great (we've bought our sofa (a very considered purchase) and now footstall). Both the staff in the HQ and delivery people are awesome.”

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Posted 9 years ago

“A beautiful coffee table. Well wrapped and free delivery. Marvellous”

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Posted 7 years ago

“Cannot fault the customer experience from beginning to end and cannot highly enough recommend them! Polite, courteous, helpful - from sales staff to delivery staff impeccable. From the little touches like a little teabag in the material samples package to members of staff making me feel like their ONLY customer they make you feel special all the way! and to top it all off (and I guess more importantly!) the products themselves are beautifully made and excellent quality! This still doesn't seem praise enough!!”

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Posted 8 years ago

“Just so professional from beginning to end”

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Posted 7 years ago

“Excellent service. Delivered early, good communication”

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Posted 8 years ago

“Very professional from start to finish, especially liked that we were sent a swatch of the material we had ordered the sofa in.....”

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Posted 8 years ago

“Professional service at store in Chiswick.”

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Posted 8 years ago

“Efficient. .precise..helpful..communication good. .no problems”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews