Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My chair was delivered on time, they rang 30 minutes ahead to ensure I was home. The men kindly set up the chair for me, and took away all the packaging. The chair is exactly as ordered.”

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Posted 7 years ago

“Excellent customer service, will use this company again.”

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Posted 9 years ago

“Whole ordering online and delivery service excellent.”

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Posted 9 years ago

“Phenomenal service. Easy to order & we?ve been able to postpone production of our items to coincide with a house move that?s taken longer than anticipated. It?s always easy to get hold of someone at the company & they are always a delight to speak with. Professional & considerate.”

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Posted 7 years ago

“Fast service. Delivery exactly when arranged. Delivery team excellent - careful, friendly and helpful.”

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Posted 8 years ago

“Excellent customer service, nice genuine people at the other end of a phone or email. Always a prompt and honest response and I never felt fobbed off.”

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Posted 9 years ago

“Faultless service. Practical, courteous and to the point at all times, both in the showroom and delivery. No difficulty in recommending Willow & Hall to my friends”

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Posted 7 years ago

“Excellent, on time, friendly delivery guys. Good product.”

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Posted 8 years ago

“From initial contact to delivery day communication was great and plenty of information was provided throughout the process.”

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Posted 7 years ago

“Arrived earlier than estimated. delivery team very amazing”

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Posted 9 years ago

“I bought two upholstered beds from Willow and Hall which are beautiful and extremely well made. They were delivered just before Christmas as agreed and the delivery team were second to none. I have a very narrow staircase and it looked as if the headboard was too wide to get up my stairs. With determination and patience on the part of the delivery team they was successful in getting two large beds up those stairs. This is an excellent company with great products.”

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Posted 8 years ago

“Good communications and excellent delivery service”

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Posted 9 years ago

“Fantastic service from start to finish. I was exploring other cheaper sofa options but their user-friendly site and the positive reviews won me over. I'm glad I paid more and choose your services!”

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Posted 9 years ago

“Brilliant service”

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Posted 9 years ago

“We needed to change our our delivery date but despite the potential difficulties, the company we're very happy to help. I received regular updates regarding the progress of the order. The settee was delivered yesterday, which was swift and fuss free. It is fabulous.”

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Posted 7 years ago

“I was very pleased with the phone calls, the pieces of material ,the careful way I was treated”

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Posted 9 years ago

“After a long time searching, willow and Hall had the perfect sofa. Service and delivery prompt and excellent.”

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Posted 8 years ago

“Excellent customer service from shownroom, on the phone, and delivery drivers.”

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Posted 7 years ago

“Courteous, prompt and excellent service. High quality in every respect.”

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Posted 10 years ago

“Service was superb - delivery people incredibly helpful, polite and efficient - wonderful”

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Posted 9 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews