Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good web site and good service”

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Posted 10 years ago

“Ordered by telephone and received a polite and efficient service. Short delay on original delivery date but I was made aware of this in plenty of time so no problem.”

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Posted 10 years ago

“Excellent customer service, nice genuine people at the other end of a phone or email. Always a prompt and honest response and I never felt fobbed off.”

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Posted 10 years ago

“Service was superb - delivery people incredibly helpful, polite and efficient - wonderful”

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Posted 10 years ago

“Staff were extremely helpful in decision making. Order and delivery went exactly as planned.”

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Posted 10 years ago

“Easy to use website, good communication once purchase made and delivery was being arranged. Delivery was exactly as had been communicated and the delivery team did a good job to deliver quickly and efficiently.”

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Posted 10 years ago

“I came across Willow & Hallow when googling for a sofa bed. I was really impressed with the website, catalogue and fabric swatches I received in the post. The sofa arrived really quickly, and just as described. I would definitley buy from Willow & Hall again and am looking forward to visiting the brand new showroom.”

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Posted 10 years ago

“Great service and products. Very satisfied with our new sofa bed”

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Posted 10 years ago

“Fantastic customer service.”

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Posted 10 years ago

“Good to deal with, delivered early polite and flexible”

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Posted 10 years ago

“Great service.”

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Posted 10 years ago

“Follow-up 'phone call after online order was welcome. Better than expected time for manufacture and delivery. Delivery was easy efficient.”

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Posted 10 years ago

“Really helpful factual information and guidance received at the Hampton mini showroom. Good brochure with full set of measurement detail.”

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Posted 10 years ago

“Excellent in communication and service”

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Posted 10 years ago

“Very efficient service. Good communication.”

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Posted 10 years ago

“from our first phone call to the delivery excellent service and delighted with our choice.”

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Posted 10 years ago

“The best service I have ever received from beginning to end.outstanding”

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Posted 10 years ago

“Helpful at Hampton showroom. Delivery as promised.”

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Posted 10 years ago

“Whole process was excellent. Wondered whether you ought to send something branded with the actual product though as your branding is very strong but nothing arrived with the actual sofa.”

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Posted 10 years ago

“Very happy with the service I had, as well as the lead time for my sofa. I had paid extra for different feet which didn't arrive with the sofa but I phoned to report them missing and they were delivered within the week.”

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Posted 10 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews