Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time, staff were very helpful and showed me how to unfold bed.”

Helpful Report

Posted 6 years ago

“Excellent service from initial contact before ordering to ordering to delivery. Helpful staff, reliable timing. An easy process. A pleasure all the way through.”

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Posted 6 years ago

“An excellent experience with this Company. The item ordered was ready on time, and delivered by a friendly and knowledgeable team, who demonstrated how to set up and dismantle the sofa bed in question. We are very pleased with the service received, and would use them again.”

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Posted 6 years ago

“My chair was delivered on time, they rang 30 minutes ahead to ensure I was home. The men kindly set up the chair for me, and took away all the packaging. The chair is exactly as ordered.”

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Posted 6 years ago

“We thought the whole procedure was very easy and comfortable. We have recommended you to friends because we were so pleased with the ease of purchase.”

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Posted 6 years ago

“Great customer service. Great quality product. Delivery was timely and well communicated.”

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Posted 6 years ago

“Great customer service! Very helpful throughout the whole process”

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Posted 6 years ago

“Customer Service was excellent. Delivery date was sooner than expected and the quality of the product was first class. I would recommend Willow and Hall to any of my friends and family.”

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Posted 6 years ago

“Excellent quality, good communication and excellent delivery service. Very happy. Zero complaints!”

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Posted 6 years ago

“Excellent service throughout from calling to purchase, to waving away the delivery men. 2 seater is excellent quality and build, we will probably order another soon”

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Posted 6 years ago

“Fantastic service with fabulous sofas and delivery guys great also. Lots of people have asked me where I got them.”

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Posted 6 years ago

“Very nice sofa! Great quality, firm but comfortable. We took off the cushions either side to have more room on our 3 seater sofabed. It look great and feels lovely to sit on. Delivery went without a hitch, too. Can't fault the service.”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Brilliant product, brilliant customer service and trouble free delivery”

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Posted 6 years ago

“We are really delighted with the sofa bed we bought from Willow and Hall recently. It has already been used as a bed for guests and was just perfect. We were very impressed with all their service, starting from the efficient and courteous help in their London showroom. Then when the bed arrived the men delivering arrived on time and they couldn't have been more helpful. we will certainly recommend this company to our friends.”

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Posted 6 years ago

“Arrived on time.Set up by your delivery team who were friendly and helpful They explained in detail how to convert the chair int a day bed and reverse the procedure.”

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Posted 6 years ago

“Yes I would use Willow and Hall again”

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Posted 6 years ago

“Excellent service. Very usable web site and the staff at the showroom were both really friendly and knowledgeable. Delivery was offered on the day originally promised and when I asked to reschedule, my request was accommodated without fuss. The delivery itself was efficient and careful. The extra fabric I ordered at the same time was delivered to my upholsterer quickly and correctly. Finally, and perhaps most importantly, the sofa bed I purchased is excellent and very comfortable, both as a sofa and as a bed.”

Helpful Report

Posted 6 years ago

“Resolved difficulties in distribution quickly. Excellent communication.”

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Posted 6 years ago

“Very attentive staff and very knowledgeable about all products. Very helpful in decision making and a lovely cup of tea to welcome us to the beautiful showroom”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews