Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer care.”

Helpful Report

Posted 9 years ago

“First class delivery service by two very friendly and very helpful men.”

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Posted 8 years ago

“Willow & Hall did exactly what they promised. The sales team where very knowledgeable in the Chiswick show room. The online ordering process was easy and followed up immediately with a call confirming the order details. Delivery team agreed a time and the guys that came to install very chatty, polite and helpfully.”

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Posted 6 years ago

“We are really impressed with the service we received starting in your little showroom in Hampton - Alex gave us so much help and info. The two young men who delivered our sofa bed we all also delightful and efficient. 10-10 to everyone.”

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Posted 9 years ago

“Very helpful showroom staff answered our questions after giving us time to browse. He demonstrated the products, explained about delivery and made the whole visit to the showroom very worthwhile.”

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Posted 7 years ago

“What a great company, efficient and reliable customer service, and a lovely product.”

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Posted 7 years ago

“Fantastic show room, good looking website although quite slow to use. The staff that we spoke to in the showroom, on the phone and the delivery people were all very professional, helpful and polite.”

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Posted 8 years ago

“Excellent customer service - samples received 24 hours post request. Straightforward website. Delivery as stated - sofa bed beautifully packaged and delivery men polite and helpful. So thrilled with our sofa and the bed is so comfortable and easy to assemble. Thank you so much.”

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Posted 7 years ago

“Cannot fault service”

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Posted 9 years ago

“Friendly staff and reliable product. We love our comfy sofa”

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Posted 7 years ago

“Very efficient to deal with and the item was well made with good follow up.Thank you.”

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Posted 9 years ago

“Great service and extremely helpful”

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Posted 7 years ago

“Very helpful with being pushy towards a sale”

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Posted 6 years ago

“The staff were efficient, knowledgeable and welcoming.”

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Posted 6 years ago

“It was exactly what I was looking for. Waiting time and delivery was as promised and all went very smoothly. Thank you.”

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Posted 7 years ago

“Excellent service even sent a swatch when I didn't ask for one. Second sofa bed purchased as quality so good.”

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Posted 6 years ago

“very good”

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Posted 7 years ago

“Excellent”

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Posted 7 years ago

“The quality of the sofa bed is excellent. The people at the other end of the phone were very helpful and those delivering the sofa bed were also professional and efficient.”

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Posted 7 years ago

“I don't normally do 'reviews' and-or 'testimonials' but am happy to do so on this occasion. From the time of submitting the order for my sofa bed 'online' to the point of its delivery to my home by their friendly delivery team, I found the service provided by W & H pleasant, smooth and efficient. It was good to be kept informed of progress throughout.”

Helpful Report

Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews