Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a sofa bed from W&H and it was delivered and set up as promised and we are very pleased with the quality of materials and our visitors have all enjoyed a good nights sleep using it.”

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Posted 6 years ago

“Looks good , works well , comfortable and the service was great .”

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Posted 6 years ago

“We decided and purchased online. After this we were contacted to be asked if we had ordered a material sample before the purchase. We hadn't and one arrived soon afterwards - we were happy with it. The delivery and installation was problem free.”

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Posted 6 years ago

“Just so professional from beginning to end”

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Posted 6 years ago

“Helpful staff and good sample service to help choose material. Delivered in stated time slot to upstairs bedroom. The Appley is an excellent design for a comfortable sofa bed that takes up little space.”

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Posted 6 years ago

“Sales team were polite and professional, and addressed all my queries.”

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Posted 6 years ago

“This is the second sofa we have had great service & great delivery bit of a challenge for the team as it was going on our boat can't say more than Fantastic thank you”

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Posted 6 years ago

“Great Product and certainly the best we have seen in sofa bed design across a range of manufacturers. Really good customer service and a very good sales room in Chiswick where you can try the product and see the full range of materials and designs - well worth a visit.”

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Posted 6 years ago

“From start to finish, the purchasing experience was top notch. Great website, very good Comms from their post purchase team (who got in touch immediately to send over a material Swatch to make sure I was happy with the colour), to the delivery team who were very curteuos and informative. The sofabed is also very comfortable (so I have been told). Overall very happy. Thank You!”

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Posted 6 years ago

“My new lovely sofa bed arrived promptly as described within 5 weeks time from the order date. Looks really top quality, very sturdy, fabric just like the sample and very comfy as well. Delivery was above my expectations just like they promised, without any hassle. Over all very please with my purchase.”

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Posted 6 years ago

“Very good. All delivered on time and we really like the sofas”

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Posted 6 years ago

“friendl, attentive, great product”

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Posted 6 years ago

“Excellant service although delivery a bit later than originally told they kept me informed every step of the way.”

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Posted 6 years ago

“Efficient. .precise..helpful..communication good. .no problems”

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Posted 6 years ago

“All went as promised. Need I say more?”

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Posted 6 years ago

“We were looking for a small sofa bed for a modern house with narrow doors and tight angles on the staircase. From start to finish the process was easy. The website is comprehensive and the sales assistants really know their products. We asked a lot of questions and the answers and advice they gave us was extremely helpful. We ordered a model with removable arms which was perfect for delivery and installation. The delivery date was discussed on ordering, and this was adhered to, and we were contacted just before delivery to agree a time slot. The delivery team were excellent and they were able to assemble the sofa bed for us. Excellent service throughout.”

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Posted 6 years ago

“Good website, easy ordering, good quality.”

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Posted 6 years ago

“Enough information provided about the order and delivery. Very helpful delivery guys.”

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Posted 6 years ago

“Flawless. From managing the initial order and fabric swatch to delivery and set-up. The sofabed is fantastically comfortable and looks fabulous, too. I would recommend Willow and Hall to anyone ? and, in fact, I already have!”

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Posted 6 years ago

“Efficient from the word go - oder to delivery. I think because you use your own carrier it really pays off. We have very awkward stairs but with care and attention they managed the job.”

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Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews