Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service; really appreciated the communication at each stage and delivery on time even though it was snowing a blizzard!”

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Posted 7 years ago

“service was quick clear and efficient”

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Posted 8 years ago

“They were very attentive, kept me informed at every stage and the delivery men were great”

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Posted 7 years ago

“Professional, friendly, knowledgeable staff. Big showroom with great selection on display.”

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Posted 6 years ago

“Very good customer service and delivery-installation”

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Posted 8 years ago

“they were prompt with the delivery and the whole process from ordering to supplying and assembly was top class”

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Posted 7 years ago

“The showroom staff in Chiswick were excellent”

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Posted 8 years ago

“Efficient helpful service.”

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Posted 8 years ago

“Superb quality.....superior service! British made! Delivery men could not be more helpful!!”

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Posted 7 years ago

“Great Service in store - helped me to make a purchase or the correct sofa for me and my family and really loving it. Delivery service was also great. from notifying arrival time to speed and easy of installation - took time to ensure I know how the sofa bed came out and went back.”

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Posted 7 years ago

“Great quality furniture, fantastic service. Brilliant idea, can't believe a bed fits in a box!!! And the memory foam mattress is so comfortable. Highly recommend it to everyone”

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Posted 6 years ago

“Great service, delivery was very good as chaps were very polite, put item where we wanted and set it up quickly, removing all rubbish and demonstrating how the sofa bed works.”

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Posted 8 years ago

“Easy ordering, great client follow up. And some of the most awesome delivery men ever! No hesitations in recommending willow & hall to anyone.”

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Posted 9 years ago

“Service was good. Delivery was on time and I was informed about the progress on uy order. I couldn't expect more.”

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Posted 11 years ago

“Great people to deal with, was called after order was placed to confirm all was ok, delivery team called when sofa bed was ready, around four weeks after order at Xmas time, great service. Hopefully will deal with you again.”

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Posted 9 years ago

“The service is very good. I was advised by text when the delivery would be and was also called on the day of delivery. The delivery helped getting my sofa into the house as it would not go through the door so had to bring it over the fence at the back to the house.”

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Posted 7 years ago

“Prompt service”

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Posted 8 years ago

“A lovely shop, excellent service and a good quality product. Customer care was great.”

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Posted 7 years ago

“Two delightful and very professional men assembled my sofa bed and instructed me on how it worked. I am very pleased with my purchase, it is wider and far more comfortable than I expected it to be. Thanking everyone involved, we could be in contact later this year as we will be looking to replace our three piece lounge suite. Sincerely, Gillian Penfold”

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Posted 7 years ago

“Delivery men were v.helpful”

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Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews