Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great friendly contact after purchasing, before delivery and after. Delivery time as promised. Quality product.”

Helpful Report

Posted 6 years ago

“From the moment we have ordered the sofa bed and bed the customer service was excellent. They called to confirm the order let us know about delivery. On the day the delivery team were courteous and professional calling to let us know they were on the way. It's great to support British companies. The quality is great. Very happy.”

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Posted 6 years ago

“Kept well informed and delivered on time.”

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Posted 6 years ago

“Good pre and after sales service. Excellent product.... you get what you pay for!”

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Posted 6 years ago

“Excellent product. Excellent service. What more could you want.”

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Posted 6 years ago

“Waited 8 years to buy a new sofa so didn't want to get it wrong! Willow & Hall were superb throughout. Samples arrived promptly, telephone advice was easy to obtain, beautiful sofa designs and wonderful no quibble money back guarantee. Willow & Hall are first class!”

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Posted 6 years ago

“I love this company. I have bought two pieces of furniture from them and I find their service and quality excellent.”

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Posted 6 years ago

“The item is lovely, the service remarkable. Cannot fault anything, well done guys!”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“Excellent service at the showroom. Delivery available within stated timescale. Delivery made on agreed date and within time slot.”

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Posted 6 years ago

“Excellent service. Very helpful staff from showroom to fitting. The sofa bed is beautifully made. Thank you.”

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Posted 6 years ago

“Excellent service and first class sofa bef”

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Posted 6 years ago

“All the staff I dealt with were very helpful and polite. Felipe the sales assistant was exceptionally helpful.”

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Posted 6 years ago

“The correct items arrived on time, were delivered carefully, were correct, and were explained to us. .”

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Posted 6 years ago

“I think the product is amazing. It's exactly what I've been looking for, and I felt confident to give it a try because of their 14-day money back guarantee. It has saved me weeks of shopping around and I'm very happy with the look, the quality and function. Thank you.”

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Posted 6 years ago

“The service is very good. I was advised by text when the delivery would be and was also called on the day of delivery. The delivery helped getting my sofa into the house as it would not go through the door so had to bring it over the fence at the back to the house.”

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Posted 6 years ago

“Excellent quality and delivered right on time”

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Posted 6 years ago

“Everything! Helpful, good website, excellent feedback during entire period and good delivery team.”

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Posted 6 years ago

“Good end to end service.”

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Posted 6 years ago

“Really pleased with the end to end service. From the follow up call to the attention to detail on the colour of my sofabed to the super nice and efficient delivery guys. Thanks much for creating such a perfect product for my home.”

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Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews