Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,697 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,697 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely great customer service from ordering to receiving our Sofa Bed! Quality and Design of our sofa bed, including the mattress, is beautiful and the best yet!”

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Posted 7 years ago

“Great service and really friendly people.”

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Posted 7 years ago

“Fantastic, excellent customer service and value for money.”

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Posted 11 years ago

“From choosing the fabric to delivery was exact to dates and timing. Pleased with sofa but wish I had chosen a sofa with edged -piped cushions as that would give a good shape look, although would still choose soft cushioning. Very helpful team including delivery men....overall good value and would recommend.”

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Posted 7 years ago

“Friendly and professional throughout with a good delivery team”

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Posted 8 years ago

“We received excellent service at Willow & Hall. They were helpful and very professional. It is hard to find a company now that actually offers good service. They kept us up to date with our order along the way. We would without a doubt recommend Willow & Hall over any high street retail store, plus their furniture is far better quality. The delivery team unpacked and took away the packaging. They also demonstrated how the sofabed worked.”

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Posted 11 years ago

“Service was excellent and quick and easy. Customer Service was very good. Delivery prompt. No complaints.”

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Posted 9 years ago

“Our Atworth sofa bed was delivered before Christmas as promised. The delivery men arrived on time and were very careful and helpful and demonstrated how to operate it. The sofa is very comfortable and converts to an excellent bed which our guests thought was lovely (we choose the memory foam mattress as recommended in the showroom).”

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Posted 6 years ago

“Very good service at showroom. Delivery on time by pleasant chaps.”

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Posted 8 years ago

“Unfortunately the products we purchased proved too large for our stairwell so had to be returned. Willow and Hall dealt with this very professionally and our deposit was refunded within a matter of days. We would use them again precisely for this. Excellent customer service.”

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Posted 9 years ago

“The transaction all went very smoothly. The men who delivered the sofa were polite, extremely efficient and carefully explained how not to get ones fingers in the mechanism.”

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Posted 8 years ago

“Very helpful, prompt, courteous.”

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Posted 8 years ago

“Extremely helpful in explaining the various options available and efficient in delivering the perfect sofa we required.”

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Posted 7 years ago

“Attentive service and action taken when we had queries. Have recommended the company to my friends already”

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Posted 9 years ago

“The delivery men were very professional, arriving on time and even when it looked challenging to get the sofabed up to a loft conversion they found a solution. I would definitely use them again.”

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Posted 8 years ago

“Great sofa bed delivered on time and courteously.”

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Posted 7 years ago

“Everyone I spoke to at Willow and Hall was very helpful and the service was excellent from beginning to to delivery, happy customer!”

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Posted 8 years ago

“They did everything well. Their customer service was friendly and helpful and the settee arrived within the specified time and is entirely what I expected. The delivery men were excellent too.”

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Posted 7 years ago

“The delivery guys were friendly and couldn?t have been more helpful. Took the sofa bed upstairs, removed wrapping and took it away. Demonstrated how to use it. I am exceptionally happy with my experience.”

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Posted 7 years ago

“Excellent service, prompt delivery.”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,697 reviews